Medical Secretary 1
SUMMARY:
University Gastroenterology, a single specialty group practice with locations in Providence, Portsmouth and East Greenwich, Rhode Island is seeking an experienced Medical Secretary for our Portsmouth office.
This position is primarily responsible for facilitating provider with support to see and treat patients in a professional and organized fashio, by performing the following duties:
Job duties include:
- scheduling appointments and procedures
- confirming patient appointments
- answer patient questions about procedures and preparation
- obtaining prior authorizations for procedures
- obtaining proper referrals for appointments
- performing prior authorizations
- answering phone calls and messages
- working tasks in the EHR
- laboratory and diagnostic testing orders
- performs various other office duties as needed
Job Requirements:
- High school diploma / Certified Medical Secretary / Medical Terminology
- Minimum of three years’ experience in the health care field with full knowledge of the front and back office. Medical Terminology / Electronic Medical Records experience required.
- Ability to function well in a fast-paced environment.
Other Skills/Abilities:
- Team-oriented personality
- Ability to multi-task and operate under pressure
- Superior customer service skills
- Excellent organizational skills with an attention to detail
- Flexibility required to perform the wide spectrum of Job Requirements listed above for 1 or more providers
University Gastroenterology, LLC offers a full compensation package including health and dental benefits, earned time off, paid holidays and 401K.
Job Type: Full-time
- Maintains clean, orderly work area
- Interacts in an appropriate and professional manner with the physician
- Interacts well with co-workers and other support staff
- Travels to satellite office as required
- Maintains flexibility to accommodate needs of the practice
- Performs other administrative, secretary and other medical support duties, as assigned.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Applies feedback to improve performance; Monitors own work to ensure quality.
- Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Asks for assistance if workload increases beyond e reasonable scope.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity;
- Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Ability to “multi-task” effectively to avoid delays when processing time-sensitive tasks.
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Volunteers readily and is willing to help others without being prompted; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- High school diploma or equivalent required. Certified Medical Secretary, Associate’s degree or equivalent from two-year college or technical school preferred.
- Minimum of two years’ experience with similar job functions in a healthcare setting, or equivalent combination of education and experience
- Medical Terminology / Electronic Medical Records experience required
COMPUTER SKILLS:
To perform this job successfully, an individual should have previous EHR/EMR experience; Familiarity with Microsoft Office, Excel and Outlook is preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; to use hands to type, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, or crouch.
The employee may regularly lift and /or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Phones are busy and the activity level is frequently high.
REPORTS TO:
Medical Secretaries report directly to their Site Supervisor or Practice Manager, as well as the provider they support.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Our offices follow all state and CDC guidelines. Protective, social distancing and disinfecting protocols are in place.
Experience:
- Medical Terminology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
This Job Is Ideal for Someone Who Is:
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- High stress tolerance — thrives in a high-pressure environment
Source: Indeed.com
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