Infusion Nurse Navigator – US Digestive Health – Lancaster, PA

JOB DESCRIPTION: NURSE NAVIGATOR

REPORTS TO: Director of Nursing & Operations

RESPONSIBLE AND ACCOUNTABLE FOR:

• Acting as a liaison between the providers and the patient
• Works closely with physicians in various specialty areas
• Coordinates patient’s care plan communication and program
• Provide patient with education related to their illness and planned treatment
• Triage patient calls to appropriate processes
• Assumes the role of patient advocate
• Making every effort to remain a flexible, cooperative and supportive member of the USDH office staff

PROFESSIONAL REQUIREMENTS:

• Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience
• Should have at least 2 to 3 years of experience in nursing , as a health or patient educator, or a pharmaceutical representative
• For special cases should have a Master’s degree in nursing or public health with minimum of 2 years work experience
• Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians
• Strong people skills
• High level of telephone skills with good communication ability

TYPICAL PHYSICAL AND MENTAL DEMANDS:

• Full range of body motion. Manual and finger dexterity and eye-hand coordination
• Frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required
• Normal color perception and corrected visual acuity
• Involvement with management of information concerning physician, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel

TYPICAL WORKING CONDITIONS:

• Clean environment in a gastroenterology physicians’ office

DUTIES AND TASKS INCLUDE, BUT ARE NOT LIMITED TO:

GENERAL:

• Keeps all patient information, practice information, and staff information strictly confidential
• Performs routine work under general administrative direction

JOB DESCRIPTION

• Follow established procedure, referring all new or unusual questions/concerns to a manager
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
• Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures.
• Maintains knowledge of, and complies with, established policies and procedures.
• Attends all required meetings

SPECIFIC:

• Requires advanced practice expertise to identify and implement improvement processes, and the ability to design, direct, and implement health care plans
• Works compassionately, professionally, and courteously with patients, their families, physicians, and fellow USDH staff
• Provide emotional support and counseling for patients related to the clinical situation
• Works with a multidisciplinary team to develop and implement an up-to-date care plan
• Communicates with all members of the healthcare team on behalf of the patient
• Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude
• Use clinical protocols to refer patients to the appropriate specialist for diagnosis or treatment
• Help patients and their families in obtaining referrals to a specific specialist
• Work with designated physicians to develop and maintain hospital protocols
• Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients or physicians
• Communicates with referring physician’s offices as required by the patient and physician
• Work with marketing and outreach departments to educate referring physician facilities on services
• Demonstrates good judgment and reasoning when investigating and solving problems
• Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable
• The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions
• Identifies an emergency situation and is able to effectively triage problems
• Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders
• Directs the chart to the scheduling department for scheduling of outpatient procedures

• Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or Lab Call system
• Consistently shows ability to recognize and deal with priorities
• Should have good analytical and deduction skills

ATTENDANCE AND RELIABILITY:

• Does not abuse or take advantage of sick time. Regular attendance is a necessity.
• Reports to work as scheduled and is able to complete all functions of the job.
• Always provides proper notification and advance notice of absences.
• Reports to work, is at the assigned station, and ready to work at their starting time.
• Returns from 30 minute lunch on time

OTHER:

• Maintains a well-groomed and appropriate appearance
• Maintains a clean, well-kept work area
• Performs other duties as required by the Direct of Nursing and Operations

NOTE:

• All staff will be sufficiently in serviced to each procedure prior to performing that task

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. In addition, a drug screen will be required. TB testing will also be required for all patient-facing roles.

EEO Statement

At US Digestive Health, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. US Digestive Health is committed to assuring equal employment opportunities to all employees and applicants.

US Digestive Health is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Outpatient

Standard shift:

Weekly schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)

Work Location: One location