Patient Services Specialist – Texas Tech University – Lubbock, TX

Major/Essential Functions

Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.

Act as the patient’s guide and advocate through the administrative details of their clinic visits.

Identify and update patient information by navigating multiple computer systems and inputting accurate data.

Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly.

Calculates and collects payments for clinic services.

Ensures patient benefits have been verified and ensures insurance information is accurate upon check-in.

Schedules patient appointments.

Contacts patients to confirm next-day appointments and contact patients who have missed appointments.

Coordinates clinic schedule information with physicians and staff.

Maintains a professional customer service atmosphere for patients, physicians, and staff.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Required Attachments

Cover Letter, Resume / CV

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Pay Basis

Hourly

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Grant Funded?

No

Job Type

Full Time

Job Group

Information and Records Clerks

Shift

Day

Travel Required

Up to 25%

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM