Patient Care Coordinator / Scheduler – Valley Radiology Consultants Medical Group Inc – Escondido, CA

Established in 1971, Valley Radiology Consultants offers an advanced array of diagnostic imaging and pain management through our locations in San Diego County. Our board certified radiologists are accompanied by technologists and support staff committed to providing you high-quality care.

Mission Statement

Excellence in diagnostic imaging services focused on uncompromised patient care, referring physician satisfaction and commitment to the community we serve.

Vision

V – Value
R – Respect
C – Communication

C – Customer Service

A – Accountability

R – Reliability

E – Excellence

S – Service

Position Statement

This position is responsible for all clerical tasks associated with the daily operations of the scheduling, front desk, and auth / eligibility areas.

Scheduling Functions:

• Schedules patients in EMR, entering patient data accurately, verifies demographics for all exams, follows exam prep and protocols as set forth by Valley Radiology instructions. Scheduling patients for radiology procedures (MRI, PET/CT, CT, Mammo, Ultrasound, Biopsies, IR procedures, etc.). Possesses intermediate knowledge of all Radiology Exams provided at Valley Radiology Consultants.
• Provide clerical support in the day to day operations. This includes, but is not limited to processing patient’s orders, docking exams, and other assigned clerical tasks. Processes, files, and maintains a variety of records and files.

Cross Trained in the Following Areas

Authorization/Eligibility Functions:

• Ensures that every patient scheduled for their modality has an Order, Authorization, Eligibility, Time of Service (TOS) collection calculated, and Labs (as needed). Processes the quantity of Authorization/ Eligibility/TOS/Labs to meet VRC’s goals and industry standards for this position.

Front Desk Functions:

• Performs front desk Administrative Duties such as: ensuring the phones are answered by the third ring, transfers calls to the appropriate person by connecting directly with needed party before releasing the call, checking in patients with accuracy and efficiency. Enters patient data accurately and appropriately, copies, faxes, scans appropriate information as needed. Ensures patients present with government issued photo I.D. and Insurance card.
• Collection of time of service payments and data input, responsibly turns in money to appropriate person.
• Verifies order, reviews patient completed documentation and inputs data into RIS. Ensures that every patient seen has a valid order, authorization, eligibility, and labs (as needed) in the RIS system at check-in.
• Calls and confirms patients for the following day’s procurers. If a patient is missing the following- valid order, authorization, eligibility, and labs (as needed)- this information needs to be tracked down by yourself or the site designated chaser. Also inform patient of what estimated co-insurance/deductible/co-pay will be for time of service. Also remind patient of prep for the exam.
• Manage call report and critical results follow ups in RIS.

Job Requirements

• High School Diploma or GED.
• At least 6 months of patient facing work in a clinical setting required.
• Knowledge of basic Medical Terminology and Medical Procedures.
• Intermediate user of an EHR and MS Office.