Intake Coordinator – Alvarado Parkway Institute – La Mesa, CA

About API:

Alvarado Parkway Institute (API) is San Diego’s leading provider of comprehensive mental health and substance abuse care. As a part of our Behavioral Healthcare system, API operates a free-standing 66 bed psychiatric hospital in La Mesa, California with four Intensive Outpatient/Partial Hospitalization Programs. These programs emphasize symptom management, community integration, and prevention of hospitalization or re-hospitalization.

Alvarado Parkway Institute is currently seeking a qualified individual to join our team as a
full time or part time Intake Coordinator.

Intake Coordinators assess the needs of phone callers, schedule appointments, give referrals, and coordinate care for patients in need. Must be flexible in work hours in order to meet patient and organization operating needs. Must have availability to work scheduled weekdays, weekends, and holidays.

You must complete an application online at our website to be considered for possible employment:

Required Qualifications:

  • Bachelor’s Degree in Psychology or related field.
  • Current Basic Life Support (BLS) CPR certification.

Preferred Qualifications:

  • Prior experience working in a call center for a psychiatric setting and experience working with the mental health population in a hospital/residential setting is preferred.
  • Ability to build rapport with caller and set the caller at ease to encourage open dialogue about the client’s needs
  • Provide initial coordination of information for clients, their family members, physicians, referral sources
  • Ensures continuity of patient care.
  • Excellent time management and organizational skills, good written, and direct verbal communication.
  • Document all referral related information, follow-up required in the medical record in a timely and accurate manner and ensure referral orders are reviewed by appropriate clinical assessment staff.
  • Ability to maintain composure in addressing stressful and/or challenging situations.
  • Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals. Knowledge and skills in the use of computers and software programs.

Conditions of Employment:

In compliance with API’s policies and guidelines, all API employees are required to adhere to the following:

Background/Reference Check & Licensure/Certification:

  • Completion of a satisfactory background and reference checks.
  • Employee signed employment non-compete/confidentiality agreement.
  • Current Basic Life Support (BLS) CPR certification.
  • Individuals whose position may require licensure, registration or certification must maintain such as current and valid. It is the employee’s responsibility to send updated copies to Human Resources before the expiration date. It is the employee’s responsibility to notify Human Resources of any changes or proposed changes in status to licensure, registration, or certification. Failure to do so could result in employee suspension.

Covid-19 and Flu Vaccinations; Medical:

  • Provide a copy of COVID-19 Vaccination OR have Exemption Request (Deferred Pregnancy, Medical, or Religious) approved by the API HR Director; and those who have an approved Exemption must undergo weekly COVID-19 testing and observe all other infection control requirements, including face coverings.
  • Annual Flu vaccination is required as a condition of hire and ongoing employment. Only those who are allergic to the vaccine or meet contraindications as indicated on the current CDC Vaccine Information Statement shall be exempt from this condition of hire and ongoing employment but are required to wear a mask while inside an APIU owned or operated building or vehicle during influenza season, Employees must provide physician documentation to support any reported allergy or contraindication. Flu season typically runs between November and March.
  • Pass drug and alcohol test
  • Clear TB skin test or Chest X-Ray at East County Urgent Care
  • Complete a satisfactory physical examination at a East County Urgent Care determine your ability to perform the duties of the position being offered.


  • 401(k)
  • Accident Insurance, Hospital plan & Critical Illness Plan
  • Dental & Vision
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Plan
  • Flexible spending accounts (FSA)
  • Legal Assistance Plan
  • Life insurance
  • Medical (Employee and dependent contributions)
  • PDO (Paid Days Off)
  • Short Term and Long-Term Disability Insurance
  • Sick time

EEO Statement:

API provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Click Here To Apply

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