Under the direct supervision of the Health Information Supervisor or Front Office Supervisor whichever is appropriate. The Health Information Representative is responsible for the maintenance, filing, and updating of all patient records.
Schedule is Monday – Friday 8:00am – 5:00pm
Starts at $15.50 an hour
Essential Duties and Responsibilities
- Demonstrates effective communication and problem-solving skills.
- Communicates effectively by using welcoming words, appropriate body language, eye contact and smiling. Displays a willingness to explore and acknowledge patient needs, expectations and values. Responds to patient needs in ways that are helpful and beyond expectation. Collaboratively works with patients to positively affect their health outcomes.
- Researches and answers any questions/correspondence on a patient’s PHI in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.
- Input all initialed paper PHI into chart or scans all PHI into EHR for electronic signature
- Makes PHI available for review by authorized personnel, department, or contracted external entity.
- Files charts or monitors open encounters in EHR for completion according to established procedures.
- Accesses, reviews and updates the next day charts according to established procedures
- Releases PHI as authorized by the patient or appropriate authority according to established procedures and HIPPA guidelines
- Accesses archived records and archives older records according to established procedures
- Maintains neat and organized work area with appropriate labeling of temporary files and to be filed documents as needed.
- Carries out Patient Service Representative functions as assigned.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
Min. Qualifications
KNOWLEDGE: basic medical front office practices, basic computer operations
SKILLS: strong typing skills, strong written and verbal communication
ABILITY TO: work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, flexibility to travel and accommodate changes in daily and hourly schedules
Physical Demands
The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to hear over the telephone. Must be able to reach above the shoulder level, able to bend, squat, sit, and stand.
Work Environment
The work environment is usually fast paced with a moderate noise level.
Education/Experience Requirements
- High school diploma or GED
- Bilingual English/Spanish as needed
- Aptitude for detail and precision
- 2-3 years experience in medical/data processing field preferred
- Certificated through medical front office training program preferred.
- Typing certificate preferred >35 wpm
Source: Indeed.com
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