Senior Patient Services Specialist (Clinical Affairs) – Texas Tech University – El Paso, TX

Major/Essential Functions

Processing of incoming referrals to include: referral receipt, referral review and sorting per institutional processes, request of new referral when applicable

Interaction with patient and/or referral sources, new patient registration/update and scheduling

Obtain insurance authorization and financial counseling

Submitting consultants’ replies for incoming referrals to referring sources following institutional processes

Required Qualifications

A minimum of a high school diploma or equivalent

Three (3) years of customer service, office or related experience required with (2) two years of the experience in a healthcare setting

Additional education may substitute for the experience requirement

Preferred Qualifications

Clinical medical background from patient experience

Knowledge of healthcare payer practices as they relate to referral management

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Does this position work in a research laboratory?


Required Attachments

Cover Letter, Resume / CV

Optional Attachments


Job Type

Full Time

Pay Basis


Minimum Hire Rate

Compensation is commensurate upon the qualifications

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required




Grant Funded?


Job Group

Information and Records Clerks

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code


Navy Enlisted Classification Code


Job Expires


Click Here To Apply

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