Patient Care Representative – Lake Eye Associates – Mount Dora, FL

Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry to the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.

Receives, directs, and relays telephone calls in a timely and polite manner.

Check faxes-Create/import correspondence, and send to the appropriate recipient.

Maintains general filing system and files appropriate correspondence electronically or manually.

• Cross-check and update next-day charts as evidenced by the appointment schedule.

• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.

• Complete appointment confirmation calls based on the appointment schedule.

• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.

Balance drawer and daily collections at the end of the day.

• Additional administrative responsibilities as needed

Competencies:

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

• This is a full-time position
• Travel to other locations as necessary.
• Days and hours are Monday through Friday 7:45 A.M. – 5:00 P.M. with occasional overtime.

Physical Demands:

• Demonstrated ability to do excessive walking, standing, bending, and stooping.
• While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools or control, reach with hands and arms and talk or hear.
• The employee is occasionally required to climb or balance, kneel and crouch.
• The employee may be required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits:

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Paid Time Off