Patient Scheduling Specialist – Radiology Associates of Venice and Englewood – Venice, FL

Radiology Associates of Venice & Englewood is seeking Patient Scheduling Specialists. This position will be located in our Venice, FL office and have a schedule of M-F, 8am – 5pm. We offer a competitive salary, generous time off, and robust company paid benefits package. Compensation depends on experience.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Skills

  • Previous experience in a customer support role.
  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Venice, FL 34285: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)
  • call center: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

Source: Indeed.com
Click Here To Apply

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