RELEASE OF INFORMATION CLERK – Health Partners Management Group INC – Hampton, VA

SUMMARY: This position serves as a release of information clerk to review, complete and secure medical information requests and files.

Mandatory knowledge and skills.

  • A fully qualified typist (computer keyboard) with a minimum of 40 WPM is required.
  • English language, correct grammar, spelling, punctuation, capitalization, and format to prepare written correspondence, forms or reports.
  • Standard office equipment, such as computers, typewriters, copiers, fax machines, and telephone systems.
  • General medical ethics, telephone etiquette, excellent communications and customer service skills and basic medical terminology.
  • Privacy Act, Freedom of Information Act, Health Insurance Portability and Accountability Act, Drug Abuse Offense and Treatment Act, and Comprehensive Alcohol Abuse amendments.


  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care systems (CHCS)
  • Defense Enrollment Eligibility Reporting System (DEERS)
  • File records by SSN, according to the terminal digit, color-coded and blocked filing system. Divide files into 100 equal sections. Establish a minimum of file guides bearing the 100 primary numbers, ?00? through ?99?.


  • Processes release of information requests in accordance policy and directives. Maintains logs as required.
  • Locates and extracts pertinent information from medical files. Locates materials based upon written request for medical information and reports findings to requestors of information.
  • Advises patients and agencies such as insurance companies, social services, and medical activities on policies associated with releasing medical information.
  • Uses computer software and pritning equipment effectively to prepare/develop required documents.
  • Prepares documents/packages for pick-up or mailing in accordance with standard protocols and requirements.

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