A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for an
Epic Application Reporting Analyst 3!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Primary Care (UWPC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Perioperative and Ancillary Applications Manager, the primary focus of the Epic Application Reporting Analyst 3 (‘Analyst’) position is to closely collaborate with other Applications Team members and internal UW Medicine customers to provide a service oriented, cross-functional, knowledgeable, single point of technical leadership to support Epic Optime, Epic Anesthesia, EpicCare Ambulatory, Beacon, Bones, and Kaleidoscope, reporting needs across UW Medicine.
This position’s responsibilities are primarily focused on providing reporting solutions. This position also contains responsibilities of an Application Analyst 3, at smaller percentages, to meet the ever-growing application support needs across the Perioperative and Ancillary Applications Team, at the Managers discretion.
Primary areas of responsibility include, but are not limited to:
Analyze customer business and technical requirements and issues, recommending solutions
Design, build, test and implement enhancements to meet functional requirements
Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training
Manage projects, processes and documentation to support customer needs
The Analyst is both a subject matter expert and technical systems expert who possesses an array of cross-functional systems knowledge and support skills for applications used by multiple UW Medicine customer groups. The Analyst is viewed as a mentor to other Analysts. The Analyst’s responsibilities span the entire lifecycle of UW Medicine clinical and business systems activities.
This position must be able to work independently and within a team environment managing multiple priorities in a fast-paced environment.
RESPONSIBILITIES
Documentation and Reporting (70%)
Plans, designs and implements quality reporting solutions and deliverables.
Serves as a role model in providing exceptional customer service.
Manages challenging group dynamics adeptly to achieve positive outcomes.
Makes presentations to senior-level steering committee (or similar) representing the development of project objectives, risk identification/mitigations and timelines and resources.
Design new workflows or application features to support data collection.
Partner with business stakeholders to define data collection workflow; designing new workflows or application features to support data collectionDevelop new and maintain existing application reports; update reporting criteria as necessary with appliciable application changes.
Document current and proposed data flows within your primary application, between applications, and other systems and interfaces
Collaborate across teams to identify appropriate reporting tool, data collection process, and report design.
Design and develop metrics, reports and analyses to drive key business decisions.
Identify data needs to support organizational and/or ITS initiatives.
Partner with business stakeholders and ITS leadership to identify and recommend application reporting strategy to support organizational initiatives.
Identify need to update and/or develop new IT operational procedures, document new and updated procedures within ITSM and department best practices.
Maintain ITS application knowledge base (wiki); update process and support documentation with each system change.
Provide acurate, pertinent, and timely status reports within cadence requested by leadership.
Identify, develop, modify and document technical and business requirements within ITS documentation standards and best practices.
Document incidents, problems, and system changes in accordance within ITSM and organizational change control procedures.
Author validation and change management plan.
Prepare and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.
Complete ad-hoc system and/or process analysis/documentation.
Document association of requirements to application specifications within ITS documentation standards and best practices.
Mentor other less experienced Analysts in Epic reporting to support the ever-growing reporting needs across Surgical Services and Outpatient setting.
Customer Relationships and Requirements (5%)
Review and communicate release notes to identify system changes that will impact customers.
Develop customer relationships with operational leadership, ensuring effective collaboration between teams.
Using quality improvement principles, monitor system impact on user and departmental workflows, and incorporate results into system enhancements.
Maintain clear, consistent, proactive communication with all levels of user groups regarding changes to systems.
Mentor other Analysts on how to effectively communicate with customers.
Mentor other Analysts in business requirement principles (gather, document, analyze).
Make recommendations on strategies, priorities and timeline based on level of effort of development and implementation.
Identify system integration points between applications and communicate and analyze upstream and downstream impacts.
Proactively communicate application and system deficiencies and remediate or mitigate impacts to customer workflows.
Attend or lead user advisory committees as required.
Act as a quality assurance liaison and/or facilitate communication between end-users, system developers, and vendor as appropriate.
Act as central point of contact for best practices and use knowledge of department’s processes to translate methodologies into specifications, documentation, and project plans.
Promote and champion applications while meeting Service Level Agreements with key customers.
Act as focal point for distributing information and providing assistance in understanding workflows and systems.
Responsible for ensuring service requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
Translate complex business requirements into design specifications, propose alternatives, recommend solutions and effectively communicate issues and risks to stakeholders in a timely manner.
Drive best practices through system, clinical operations and business processes knowledge.
Translate clinical methodologies into customer requirements, business and technical specifications and documentation.
Actively manage customer relationships to analyze, plan, prioritize, complete follow-up project work, and other requests as assigned.
Provide knowledge regarding ITS systems in order to train, troubleshoot and support the efficient and effective use of key systems.
Identify emerging trends in IT solutions in order to better align technical solutions with customer needs and ensuring the delivered solution meets customer requirements
Act as liaison with customers to coordinate new system implementations as well as change control for upgrades and maintenance.
Application Testing (5%)
Test all scenarios conforming to quality standards at the solution level, including:
Test system changes and assist with development of test plans for usability, performance, and adherence to standards.
Oversee results of application and system testing.
Lead validation process in the test management system (e.g., HP ALM) which includes verifying requirement coverage, authoring test cases with input from project team, executing test cases.
including coordination of user acceptance testing and generating defect reports and trace matrix.
Guide analyst teams through defect resolution processes.
Project and Process Management (5%)
Track and provide regular project status updates to leaders, customers, and stakeholders on progress and obstacles.
Lead small projects or larger project sub-components that may include cross-functional teams.
Observe and interview customers regarding operations and procedures to ensure successful completion of projects
Follow required Change Control processes to ensure proper approval, coordination, and communication of project tasks.
Manage and prioritize multiple tasks at once, adjusting for roadblocks and problems.
Communicate across multiple groups within ITS as well as with customers.
Actively seek out and contribute to process improvement efforts.
Collaborate with Project Managers, Managers and Directors to assist and support projects through production readiness, conversion support, and turnover to operations.
Actively manage daily work and assignments to ensure balanced workload allocation.
Operate internal systems that maintain and improve the effectiveness of the application support function. This includes ensuring the following:
Inter-team coordination of resource requirements.
Standard methodologies for initiating, monitoring, and completing IT projects and enhancements that meet expectations of scope, schedule, and cost.
Status reporting and communication mechanisms to highlight progress, plans, and issues.
Support the enhancement cycle efforts, including identification of those enhancements requiring formal project management.
Facilitate appropriate participation by customers in project activities.
Unit test all changes associated with assigned tasks.
Execute functional and integrated test scripts, tracking defects and status in ALM to ensure quality project deliverables.
Assist in creation of test script development supporting projects.
Lead and be accountable for testing phases ensuring thorough testing
Ensure compliance with security and confidentiality requirements.
Research, inform and recommend opportunities to apply business and technology solutions to areas of assigned responsibilities.
Understand process analysis and cost versus benefit analysis; and apply these skills routinely.
Perform impact analysis, provide feedback on customer change requests, draw conclusions and recommend resolution.
Participate in research, planning, evaluation, selection and implementation of strategic systems.
Identify improvement opportunities through analysis
Proactive System Monitoring, Troubleshooting, and Maintenance (5%)
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements. Work with user groups to provide diagnostic assistance, resolution to questions and problem direction.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Provide 24X7 user support of the assigned clinical applications.
Manage and resolve complex application and process problems and change requests.
Monitor and triage incident, error, and change request tracking [and follow associated polices and guidelines] to meet Service Level Agreements.
Coordinate all system information change requests and trouble tickets, including flow, tracking and prioritization of change requests/tickets, ensuring proper system functionality.
Participate in system management tasks including performance reporting and planning.
Maintain system and application in production, test, and training environments.
Maintain accurate documentation of systems changes and issues by using standard methodologies.
Identify and perform system configuration/ development changes necessary to develop and/or maintain the application. Follow UW Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.
Work closely with the UW Medicine IT Services Help Desk to provide efficient and responsive support to end user staff.
Act as a liaison and facilitate communication between end users and IT Services system administrators, other analysts and programmers.
Adhere to technical and functional standards.
Maintain general knowledge of vendor application architecture as it relates to the UW Medicine’s systems environment as well as any new or modified vendor solutions that could benefit our organization.
Participate in computer system validation activities.
Follow Change Control processes to ensure proper approval, coordination, and communication of system changes.
Manage customer problem and enhancement requests.
Highlight issues relating to system integration points between other applications or interfaces.
Mentor less experienced teammates on proper issue tracking and resolution policies and procedures.
Support work with vendor to set clear problem resolution priorities and communicate these priorities.
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Collaborate with customers and ITS leadership to plan, develop, and implement standard application support processes.
Application Design, Build and Implementation (5%)
Identify improvement opportunities through analysis.
Provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.
Work with other analysts, developers, customers and vendors to elicit, analyze and document requirements.
Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making.
Leverage best practices and documentation provided by the vendor.
Perform impact analysis, understand upstream and downstream impacts of changes, provide feedback on customer change requests, draw conclusions and recommend resolution.
Thoroughly document and understand clinical and/or business operations, processes and patient interactions, and the applications supporting these processes.
Understand process analysis and cost versus benefit analysis; and apply these skills routinely.
Obtain a thorough understanding of all aspects of the application in order to analyze, design, build/configure, validate, implement, and provide ongoing maintenance for all tools and system functionality.
Lead sessions with clinical and/or business operations customers to elicit requirements for system design and configuration.
Obtain iterative feedback from customers on system design and make changes based on this feedback.
Confirm the system design solution satisfies stated requirements.
Review current customer practices, needs, and workflow processes to incorporate into the design and system configuration.
Provide expert knowledge to optimize the design and development of systems.
Perform system configuration/ development for complex changes necessary to develop and/or maintain the application.
Work closely with teammates to build functionality as defined by requirements analysis and documentation.
Complete system build to support design requirements without impact to existing customers.
Create and maintain build documentation related to individual application configuration.
Ensure that delivered solutions meet customer requirements.
Design, configure, and build tools required for a successful implementation of a new product or functionality.
Coordinate and enforce required Change Management processes to ensure proper approval, coordination, and communication of systems changes.
Document cutover tasks for application build move to production environment.
Participate in dress rehearsals in preparation for go-live.
Provide direct support to customers at go-live.
Quickly identify issues and provide resolution to support customer activities.
Ensure smooth transition of system responsibilities to individual application team support staff.
Act as an expert resource to customers by anticipating and identifying educational, procedural and functional problems associated with the implementation of all new functionality.
Identify opportunities to streamline implementation process.
Act as liaison with customers to coordinate new system implementations as well as change control for upgrades and maintenance.
Other Duties (5%)
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Follow UW Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.
Manage external vendor relationships and agreements, including acting as primary contact for daily operations, evaluating possible vendor solutions and systems products, and managing and coordinating system or application upgrades.
Provide oversight to vendor resources assigned to production work, including planned and unplanned outages, project work, and issue resolution.
Maintain training system, as per training system services level agreement.
Provide internal training communication for IT Services staff regarding billing updates, workflow changes, peer system impact, etc.
Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
Work with manager to set professional goals for career development.
Act as back-up for other Application Support team members and functions, as needed.
REQUIREMENTS
Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
Currently holds 2 or more current Epic certifications (or equivalanet in other EHR systems) OR has obtained Epic proficiency (or equivalent) and has consistently demonstrated technical competencies for 4+ years in relevant functional/business area.
4+ years recent healthcare or IT experience, including:
Strong Epic Optime and Epic Anesthesia reporting experience.
Epic OpTime and Epic Anesthesia certification is required.
Background and understanding of OR Scheduling, Nursing, Surgeon, and Anesthesia workflows.
Strong experience in Epic reporting, including Reporting Workbench, SlicerDicer, Radar Dashboards, Clarity, and Epic databases (Chronicles).
Strong leadership, communication, and project execution skills, so that the new employee could develop into a Lead role over time and possibly lead a program or a team of other reporting analysts.
Strong understanding of migration methodology.
2+ years providing EHR systems application maintenance/support.
Demonstrated experience serving as a role model in providing an exceptional business partnership with customers, continuously adapting to their needs and feedback.
2+ years experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
Demonstrated ability to translate business requirements into design specifications, follow technical change control processes, and maintain technical documentation.
Experience mentoring others to increase overall professional effectiveness.
Proficiency with desktop computers and Office applications.
Strong knowledge of database structures, data definitions and data relationships.
Knowledge of all phases of software development or lifecycle for vendor supplied software.
Demonstrated ability to manage small to medium sized IT projects and/or process improvement initiatives.
Demonstrated ability to facilitate and influence multidisciplinary work groups in an application development or support setting.
Demonstrated ability to independently outline small project work plans and meet deadlines.
Experience developing and executing test plans and test cases.
Experience supporting large scale enterprise customers, both internal and external.
Experience walking clients through the use of systems, preferably in a healthcare environment.
DESIRED
SQL experience
Previous experience with EpicCare Ambulatory reporting.
Certifications in EpicCare Ambulatory, Phoenix, Beacon, Bones, Kaleidoscope
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.)
An understanding of departmental/clinical operations, workflow, policies, and procedures.
Experience with operational workflow design of clinical software.
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24×7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
#monster
Source: Indeed.com
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