Care Manager – Outreach Health – Wichita Falls, TX

As part of the care team, the Care Manager is responsible for the delivery of services to all clients on his/her caseload by supervising caregiver activities. You are responsible for the training, development, and supervision of caregivers to ensure clients receive the highest level of care. You will be responsible for managing incidents, complaints, injuries, and act as a backup supervisor as needed. Supports company initiatives by adopting new approaches, practices, and processes to deliver standards of excellence and operational quality on a consistent basis. The Care Manager is a positive leader and mentor, a torchbearer for company values, and will represent Outreach Health with integrity in the community.

Essential Job Functions

Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy. This includes duties such as: scheduling initial visits with clients and caregivers, developing a plan of care, and conducting caregiver orientation and training
Conducts client visits in accordance with program requirements for supervision and evaluation of services to ensure client safety in the home
Prepare caregiver work schedules on a regular basis and maintain necessary documentation
Assists in monitoring adherence to the prepared caregiver work schedule
Manage and maintain a client caseload, via the Electronic Health Record (EHR) to track and report scheduling,
timesheets, EVV compliance, and supervisory visits
Identify and address client concerns timely and with empathy
Effectively supervises the caregivers in all aspects of the performance of their jobs, including coaching, training,
corrective action, performance evaluation, and termination in order to provide quality care
May assist the care team with recruiting qualified caregivers
May act as the backup caregiver providing care in the clients’ home if necessary
May perform community outreach on behalf of Outreach Health
Serves as an advocate for and champions the client’s health by being a liaison between the Managed Care
Organizations and Outreach to improve client care
Knows and follows Company policies and procedures with integrity
Conducts all communications in an honest and professional manner
Creates an environment of trust, and a culture where everyone feels valued
Builds relationships with clients by respecting and recognizing their rights; maintaining confidentiality and
working tirelessly to earn and keep the trust of our clients
Performs any other duties as assigned by the Supervisor
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and/or Experience

Must have a High School Diploma or GED with a minimum of two years of full-time study at an accredited college experience or 2 years of experience in a supervisory role in a health care facility, agency, or community-based agency for each required year of college
Excellent time management and strong organizational skills
Must have the knowledge and comply with applicable healthcare laws and statutes (local, state, and or federal)
Skills in early identification of issues, problem-solving and interpersonal communication
Supervisory and decision-making skills, adaptability, and be a positive leader
Strong communication skills, both written and oral
Maintain a valid driver’s license and own a legally registered vehicle that holds minimum liability insurance
Must be humble, teachable, and open-minded

Preferred Skills, Education, Certification, License, and/or Experience