Nurse Navigator – Rx Redefined – Phoenix, AZ

Nurse Navigator

Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication and hard work through a patient first mentality. Join our team to change the way people look at healthcare.

Job Summary

Customer Management

Reports to
Customer Experience Manager

As a Nurse Navigator you use your clinical skills to help pioneer a new model of Durable
Medical Equipment care delivery. The ideal candidate for this role will be motivated to leverage their clinical background while gaining a technical skill set in this new intersection of digital health and patient care. This position has the ability to work anywhere in the United States
with a team of passionate healthcare technologists.

Supervisory Responsibilities

No supervisory responsibility at this time.



  • Lead implementations for an innovative Durable Medical Equipment Platform; train users and ensure successful product adoption and compliance
  • Travel to customer sites to manage relationships, conduct additional trainings, solve problems, drive outcomes, and contribute to account health
  • Become an expert on Rx Redefined’s software platform and best practices
  • Provide on-going training and support to physicians, nurses, support staff and patients throughout the Customer Lifecycle
  • Communicate with internal and external stakeholders to build productive relationships
  • Resolve challenges while prioritizing a positive customer and patient experience
  • Interpret account metrics and customer feedback to develop and implement solutions to drive continuous improvement
  • Contribute to Rx Redefined’s growth and positively impact the US healthcare system

Required Skills/Abilities

  • Strong communicator with ability to teach clinical staff on use of our in-office software and drive change
  • A quick learner, creative problem solver, savvy with new technology
  • A team player that can work effectively with colleagues and mentor fellow team members
  • Can work autonomously and take ownership of projects with limited input and minimal oversight after the initial training period
  • Ability to influence others, build trust, drive outcomes and accountability
  • Strong business acumen
  • Can work remotely, but must be able to travel 4 weeks/quarter, often on consecutive days
  • Experience with Project Management, DME Distribution and Nursing Informatics is a plus

Education and Experience

  • RN or LVN license in good standing.
  • At least 5 years of experience in a medical office and/or medical leadership.

Physical Requirements

Work Environment
This role will work in a variety of environments in largely a sedentary capacity, with most of the duties performed on a computer or phone. This role routinely travels and is comfortable in a variety of methods of transportation.

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer
  • Answer multiple emails and phone calls per day
  • Must be able to lift up to 15 pounds at times
  • Move throughout workspace when needed

At Rx Redefined, we believe that our people are our greatest asset. We offer unlimited paid time off, healthcare benefits, and an opportunity to be a part of a fun, supportive, and growing team.

Job Type: Full-time

Pay: $65,000.00 – $85,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Day shift
  • Monday to Friday

COVID-19 considerations:
Practicing physical distancing and following masks requirements as per CDC guidelines.


  • Nursing: 1 year (Preferred)


  • BLS Certification (Preferred)
  • RN (Preferred)

Work Location: Multiple Locations

Click Here To Apply

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