Patient Service Representative – POB 1 – 0830- 1700 – Capital Region Medical Center – Jefferson City, MO

POSITION DESCRIPTION
Position Title: Patient Service Representative Position Job Grade:702
Updated Date: 07/20/2021
This Position Reports to: Clinic Manager/Clinic Supervisor/Clinic Lead
Department: Clinic Administration, CRP Clinics

Position Purpose: The Patient Service Representative performs receptionist, clerical and general accounting duties. This position is expected to maintain an environment focused on patient-centered care and embrace the tenants of the Better Every Day culture.

Principal Accountabilities:

• Receives patients, ascertains their needs, directs appropriately.
• Gathers insurance information, accurately and fills out new patient information, updates established patient information.
• Courteously answers the phone and takes accurate messages.
• Schedules patients according to the physician, office manager directives. Collects payments per clinic collection policy.
• Monitors and follows up on the collection of co-pay and balance due to uncollected at the time of appointment.
• Performs general clerical and accounting duties. Reconciliation of payments collected.
• Completion of day sheets.
• Demonstrates customer relations as a high priority in line with Capital Region Medical Center vision, values, and mission.
• Demonstrates behaviors that promote professionalism utilizing the principles of continuous quality improvement.
• Demonstrates positive customer service and relations.

Staff may be required to float to other clinics as deemed necessary to help cover staff shortages.

The most significant duties have been included in this description. This does not preclude the assignment of additional or developmental duties as assigned. The Hospital also reserves the right to modify this job description as needed to accurately reflect duties assigned.

Education Requirements: High School or equivalent (GED) Education Preference: High School or equivalent (GED)
Minimum Experience Requirements: No Experience Minimum Experience Preferences: Technical: 3 months to 1 year, Supervisory: No Experience
Additional Knowledge/Skills/Abilities: Basic computer skills

Physical Activity: Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%)
Lift/Carry: Frequently Maximum 50lbs.
Pushing/Pulling: Frequently Maximum 50lbs.
Reaching: Frequently
Climb: Occasionally
Crouching/Squatting/Stooping: Frequently.
Sitting: Constantly.
Standing: Frequently.
Walking: Constantly.
Handling/Fingering: Constantly.

Travel Requirements: May be required to float to other clinics as deemed necessary to help cover staff shortages.

NOTE: No person shall be denied employment or opportunity for advancement who satisfies skill, experience, education, health and safety requirements of the position and performs the essential functions of the job with or without reasonable accommodation and meets the performance and attendance expectations.