Patient Care Coordinator – Cosmetic Injectable and Surgery Practice – Ashburn, VA

This is an amazing opportunity to get in on the ground floor and grow with one of the most prestigious and fastest growing cosmetic injectables and cosmetic surgery practices in the DMV. The Patient Care Coordinator will be working alongside one of the most dynamic rising stars in facial plastic surgery and cosmetic injectables – Dr. Naz.

The Naz Experience refers to Dr. Maryam Nazemzadeh, aka Dr. Naz. Dr. Naz’s practice is a boutique cosmetic surgery and injectables practice located in Ashburn, VA. Patients from all over the U.S. and the world come to seek Dr. Naz’s expertise in cosmetic eye surgery and cosmetic injectables as well as her eye for beauty. Dr. Naz is a board certified oculofacial plastic surgeon that specializes in cosmetic and reconstructive surgeries of the eyelid, eyebrow, orbit and lacrimal system.

We are seeking an experienced Patient Care Coordinator to manage and deliver a highly supportive patient experience to cosmetic injectables and cosmetic surgery patients at our Ashburn, VA clinic. The ideal candidate will also be willing to assist Dr. Naz in surgery, although this is not required. Specific duties include the following:

Manage/lead a clean clinic with a consistent patient experience for injectables and surgery consults
Proactively review the schedule for errors or mistakes; preparing paperwork for clinics in advance
Prepare patients for surgery and injections
Lead the consultative process, discuss treatments and manage post-injection care
Educate patients on all products and services; educate and discuss treatment plans with the patients; present fees and estimates of treatment plans to patients
Prepare surgeon for all consults, including key patient information, patient wants/desires, etc.
Assist patients with all aspects of pre-operative preparations and post-operative care and education
Manage all patient questions and serve as the primary contact for customer support; answer telephone calls and emails with questions about surgical procedures, appointments and instruction. Convert phone calls into consultations.
Maintain accurate medical records in our patient management system
Prepare prescriptions for patients
Manage before & after photos and work cross-functionally with the marketing team to develop social media posts
Assist the surgeon in surgical/non-surgical procedures
Maintain and order surgical supplies and injectables with appropriate vendors

Qualifications/Experience

Required

Experience managing and overseeing clinics and high patient volumes
Deep understanding of all aspects of procedures and surgeries
Experience managing the full lifecycle of patient care from new patient consult/needs assessment to post-procedure and post-surgery care management

Preferred

Experience working in a high-volume cosmetics practice
Experience assisting surgeons in surgery is a plus
Deep understanding of facial plastic surgeries
Deep understanding of cosmetic injectables and Galderma products

Beneficial

Multi-lingual
Schooling in nursing, medicine, etc.
Physicians from other countries
Flexibility to work some evening and Saturday hours when necessary
Experience in sales and consultative sales training

Qualities/Skills

Dependable, punctual and reliable
Passion for beauty and cosmetics
Ability to understand the doctor’s preferences and anticipate their needs
Attention to detail/accuracy
Highly organized with ability to multi-task and manage multiple patients
Strong customer support/customer service skills
Strong sales skills / ability to educate and advise patients
Active listening skills
Exceptional written and verbal communication skills
Positive and supportive attitude
Ability to deliver a high-end, highly supportive patient experience with thoughtful details
Familiarity with medical terminology, medical records, etc.
Understanding of HIPAA and medical laws
Ability to maintain poise under pressure and thrive in a fast-paced environment
Proficient in MS Office, Google Suite
Proficient in using EMR and point of sale systems; experience with Square is a plus
Open to new technology and having growth/process improvement mindset