Front Desk Receptionist – Morgenstern Center for Orbital & Facial Plastic Surgery – Wayne, PA

• Morgenstern Job Description

Position: Reception Customer Service

Department: Medical Office

Reports to: Physician / Chief of Operations

Category: Non-Exempt

Status: Full Time

Schedule: Variable and flexible schedule

Essential Function: Responsible for patient check-in and check-out, scheduling, answering phone calls and emails, taking payments, receives and sorts mail and packages, and opening and closing office.

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Essential Skills:

• Computer literate with ability to operate keyboard and mouse, and Internet.
• Good English verbal communication skills and able to speak to patients, doctors, and other co-workers
• Good English written communication skills and able to read and interpret information to patients and doctors.
• Ability to schedule in office surgery.
• Must have demonstrated excellent interpersonal skills, being friendly, compassionate and pleasant to patients.
• Must always represent the Morgenstern Center in the best light.

Physical Requirements:

• Able to speak and hear clearly on the phone and with patients.
• Able to stand for 2 + hours per day and able to navigate around work and testing stations.
• Dexterity in hands and fingers to operate computer, testing equipment, write and complete information.

Equipment to Operate:

• Computer literate with keyboarding, mouse and Internet experience.
• Knowledge of Mod-med system very helpful.
• Able to operate scanner, fax machine, Photocopier, and other basic office equipment.

Education / Experience Requirements:

• High School Graduate
• 2 years’ experience working in a medical office or ophthalmic practice preferred.
• Demonstrated experience working with patients or customers in a compassionate and friendly manner.

Daily Responsibilities and Duties:

Collect and scan the appropriate documents and file correctly:

• Patient PFSH
• Patients’ medical history
• Patient medications
• Patient Chief Complaint
• Allergies
• Ensures Pharmacy information , referring Physician and Patient Head shots are loaded and accurate

Perform additional testing and procedures

• Responsible for opening and closing office.
• Answer phones, screen calls, triage patients and take payments
• Deliver messages
• Book appointments and oversee office schedule
• Activate patient portal
• Mail patient paperwork by email or USPS.
• Schedule in-office procedures
• Monitor Dr. Morgenstern’s In and Out boxes, fills and empties In and Out boxes daily.
• Serve as buffer with product representatives. Collect samples, literature and cards for Dr. Morgenstern’s In box.
• Maintain waiting room lighting and order. Restock business cards and organize magazines.

Additional Duties and Responsibilities

• Ensures proper authorization is done prior to patients’ procedure or visit .
• Travel to satellite offices when needed and perform duties required at that facility
• Communicate patient and in office surgery schedule daily with Patient Coordinator, Nurse and MA

I have read and understand the duties discussed and listed above. I have no limitations regarding performing these duties and responsibilities nor working this schedule.

Employee: ______________________________________________________________Date: ____________________

Supervisor: ______________________________________________________________ Date_____________________

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wayne, PA 19087: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location