Front Desk – Patient Representative Coordinator – Broward – GuideWell Sanitas – Fort Lauderdale, FL

Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
Works closely with other roles at the center to assure patient receives a satisfactory service
Understand and is knowledgeable about Sanitas Care Model and is responsible for supporting patient flow and minimize wait times in lobby
Helps patients answer any concerns and works with Office Manager to resolve patients inquiries
Completes daily pre-visit planning to confirm patients scheduled are eligible and all demographics are accurate.
Updates registration forms and informs patient of adequate information that must be presented at time of visit.
Responsible for collecting co-pays and outstanding balances at the time of appointment
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff
Ability work in a fast-paced environment
Protects patient confidentiality, making sure protected health information secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Assist with daily patient flow in areas as needed.
Verifies patient by reading patient identification.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Communicates observations of patients status to Manager and/or nurse-in-charge.
Responsible for ordering medical supplies according to the department needs.
Able to rotate weekends, holidays, and shifts and center location according to company needs.
Participates in meetings of staff and department meetings.
Shares acquired knowledge and learning.
Consistently reports for duty on time.
Keeps patients information private and limits conversation of a personal nature in patients presence.
Degree of teamwork and cooperation with personnel from other departments.
Check medical records and follow up obtaining missing results prior to patients appointment.
Perform other duties as assigned by supervisor.

Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is subject to environmental conditions; protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Required Education and Experience * High School Graduate or equivalent

Basic Computer Skills
Customer Service skills and training
1+ years of experience in the medical field.
Bilingual English/Spanish
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Education and Experience * 3+ years of experience in customer service and the medical field.