Patient Registration Representative – Mercy Medical Center Redding – Redding, CA

Overview

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. Mercy Medical Center Redding is an award-winning 267-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and da Vinci robotic surgery. It is one of only two Level II trauma centers north of Sacramento and houses the only Community Level III neonatal ICU in Shasta County. In addition, the hospital’s network of care includes Mercy Home Health and Hospice, Golden Umbrella Adult Day Health Care, and Shasta Senior Nutrition Program. Mercy Medical Center Redding is a member of the Dignity Health system of health care providers and are a sister facility to St. Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. Visit https://www.dignityhealth.org/north-state/locations/mercy-redding to learn more.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum Qualifications:

• High school diploma, GED or equivalent required (applicable education and/or training back be used to balance a lack thereof)
• One (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles required
• Experience in requesting and processing financial payments required
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Intermediate to advanced computer skills

Preferred Qualifications:

• Two (2) years of experience preferred
• Knowledge of charity care programs, various government and non-government programs preferred