ABOUT US
Advocate My Meds is a patient advocacy group who helps those who cannot afford their costly medication. AMM strives to cultivate an appreciative and employee-focuses company culture where our team members will thrive!
We currently have an opening for a remote customer service rock-star to join our growing team!
JOB DESCRIPTION
The Customer Service Representative will provide first-class customer service as they work towards first call resolution in all patient interactions. Tasks and responsibilities include but are not limited to:
· Field customer inquiries via softphone
· Process client requests within the company’s CRM with accuracy and promptness
· Document, troubleshoot, research, and resolve customer concerns and grievances with compassion and skill
· Assist and retain clients looking to cancel services by de-escalating and offering solutions
· Use discernment to escalate or direct client inquiries to management when necessary
· Develop and maintain a strong knowledge base of the company’s products and services
QUALIFICATIONS
The ideal candidate will be a self starter with a positive mindset. The candidate should be a team player with the following traits and experience:
· Excellent listening and communication skills
· Patience and compassion
· Attention to detail
· Strong interpersonal skills to help quickly build rapport with clients and coworkers
· A high-school diploma or equivalent
· Computer proficiency, with the ability to utilize multiple screens and programs (i.e. computer based softphone); high speed internet, a working computer, and an ethernet chord/hardwired connection required, as AMM does not supply equipment to remote representatives at this time.
· Exceptional problem solving skills
· The ability to effectively manage multiple priorities
· Call center customer service experience
JOB HIGHLIGHTS:
In addition to a competitive hourly rate and bonus structure, Advocate My Meds offers the following perks:
– Paid Time Off
-Paid Holidays
– Health, Life, Dental and Vision Insurance
– Employee 401k with Employer Contribution
– Employee Discount Programs
– Employee Engagement (company and team meetings, employee of the month, peer recognition box, etc)
-Bonuses
Job Type: Full-time
Pay: $14.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
COVID-19 considerations:
Remote position; no customer contact
Education:
- High school or equivalent (Required)
Work Location: Remote
Source: Indeed.com
Click Here To Apply