Client Care Coordinator – American Institute of Aesthetic Medicine – North Miami, FL

The Customer Service/Client Coordinator with AIAM is predominantly responsible for facilitating the most profound customer care interaction whilst maintaining an exemplary level of Compliance and Protocol Regulations. The position will advance a successful and enthusiastic Event Planning Coordinator! Event Coordinator responsibilities include providing outstanding customer service and organizing extremely memorable events that meet quality expectations.

We are seeking an exciting, focused, and experienced individual to promote as our Customer Service/Client Coordinator. Responsibility in the form of both physical and digital operations is bestowed upon the coordinator with an expectation of diligent efficiency. The coordinator is responsible for all facets of event preparation, such as: choosing venues, approving menus, developing seating plans, negotiating vendor contracts, and evaluating the successful completion of our courses/events. Attention to detail and a compliant nature are vital to successful event implementation, coordination, and completion.

DUTIES & RESPONSIBILITIES

· COMPETENCY IN ANALYZING CLIENT REGISTRATION REQUIREMENTS & EXPECTATIONS.

· MAINTAIN A CUSTOMER CENTRIC CULTURE IN KEEPING WITH OUR BRAND AWARENESS.

· COMPLIANCE MANAGEMENT RELATED TO PROCEDURES & PROTOCOLS.

· EFFICIENCY WITH CLIENT CONTACT CALLS (INBOUND & OUTBOUND).

· CUSTOMER RELATIONSHIP MANAGEMENT MAINTENANCE (CRM DATABASES).

· MANAGE EVENT SCHEDULING FOR SPEAKERS, PARTICIPANTS, SALES ASSOCIATES & VENDORS.

· MANAGE EVENT TIMELINES WITH EFFECTIVE PRIORITIZATION OF TASKS.

· COORDINATE EVENT TRAVEL, FOOD, LOCATION, DÉCOR, AND ANY ADDITIONAL EVENT CONTENT LOGISTICS.

· ASSSIT WITH THE IMPLEMENTATION OF PRE-EVENT PROMOTIONAL CAMPAIGNS.

· CONFERENCE/TRADE SHOW MANAGEMENT: SITE SELECTION, FACILITATION OF SUPPLIES, PRE-EVENT MARKETING, ON SITE COORDINATOON, POST-EVENT DATA COMPLIANCE.

QUALIFICATIONS & REQUIREMENTS

· OUTSTANDING COMMUNICATION, INTERPERSONAL & ORGANIZATIONAL SKILLS.

· EXTREME ATTENTION TO DETAIL & EXTREMELY FOCUSED MULTITASKING ABILITIES (UNDER PRESSURE).

· KEEN INTEREST IN LEARNING CRM MANAGEMENT SYSTEMS & DIGITAL PLATFORMS.

· KEEN INTELLECT IN DATA ASSESSMENT & DATA ANALYZATION.

· EXCEPTIONAL PROBLEM SOLVING, WRITTEN & VERBAL COMMUNICATION STRENGTHS.

· 2-3 YEARS OF CUSTOMER SERVICE EXPERIENCE (REQUIRED).

· MUST BE PROFICIENT WITH MICROSOFT OFFICE (i.e., WORD, EXCEL, POWERPOINT & OUTLOOK).

· TRAVEL REQUIRED (WITHIN THE USA)

· BACHELOR’S DEGREE: BUSINESS MANAGEMENT, MARKETING, PUBLIC RELATIONS, OR RELATED FIELD.

· MUST BE ENGLISH PROFICIENT.

· MUST BE A ‘SELF STARTER’ & EXTREMELY ‘INDEPENDENT’ WITH TASK RELATED REQUIREMENTS.

BENEFITS

· PAID PARKING.

· PAID SICK & PERSONAL DAYS. (PROBATION PERIOD.)

· PAID VACATION. (PROBATION PLUS PERIOD.)

· MEDICAL INSURANCE STIPEND. (PROBATION PLUS PERIOD.)

· COMMISSION STRUCTURE. (PROBATION PLUS PERIOD.)

SCHEDULE

FULL TIME: Monday – Friday (9AM to 6PM).

BUSINESS REFERENCES APPLICABLE.

BACKGROUND CHECK APPLICABLE.

Job Type: Full-time

Pay: $46,000.00 – $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Customer relationship management: 1 year (Preferred)

Language:

• english (Required)

Work Location: One location