Milieu Manager – Gandara Mental Health Center, Inc. – Holyoke, MA


Holyoke, MA


Milieu Manager – Holyoke Youth Program(s)

Duties & Responsibilities:

  • To assure that applicable rules, policies and procedures are being followed on their shifts.
  • To provide leadership to their shift.
  • To implement each client’s individual Level Plan objectives under the direction of the Clinical Supervisor and Program Supervisor.
  • Ensure all necessary documentation for shift is completed accurately and submitted for review.
  • To provide appropriate, safe responses to emergency situations when necessary.
  • To develop strong, supportive relationships with the clients and employees.
  • To provide for client care and safety, and observe all safety measures.
  • Access, plan and implement crisis interventions with clients.
  • To notify Program Director immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
  • To perform other duties as assigned by the Assistant Director and/or Program Director.

Administrative Responsibilities/Record Keeping

  • Knows and understands all pertinent aspects of Agency policies and procedures.
  • Responsible for any cash purchase as assigned by Director or designee
  • Knows and understands EEC licensing requirements as they apply to their shifts.
  • Attends and participates in all required staff meetings and training sessions.

Minimum Qualifications

  • Bachelor’s degree in Social Sciences or 2 years related field preferred.
  • Demonstrates excellent leadership skills; Prior supervisory experience.
  • At least two years of experience in Human Services working with adolescents.
  • Must have valid driver’s license; Must meet Agency requirements for driving history records.
  • Must pass a CORI within the standards identified by EEC.
  • Must have availability of an automobile to transport clients or perform other supportive services as necessary.
  • Bilingual (Fluent in English and Spanish) and bicultural encouraged to apply.

Program and Staff Success Factors

  • To be flexible in accommodating forty (40) hours of work per week in order to adapt to the hours required for the program’s operation as planned and requested by the Program Director.
  • To provide supervision as indicated of the consumer’s prescribed medications and record this in his/her progress notes.
  • To work closely with Direct Care Staff to better coordinate and service the consumer.
  • Represents Agency in a professional manner.

Staff Factors

  • Represents Agency in a professional manner; ability to maintain proper attendance.
  • Patience and compassion; high energy level; self-initiated.
  • Performs well under stress and in the event of a crisis.
  • Dependable, committed, and motivated; Organized and efficient
  • Ability to maintain good attendance.


  • Retirement Plan 403(b)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

Click Here To Apply

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