Manager, Lean Improvement Office – St. Charles Health – Bend, OR

Typical pay range: $46. 26 – $63. 87 per hour, based on experience.



TITLE: Manager, Lean Improvement Office

REPORTS TO POSITION: Director, Lean Improvement Office

DEPARTMENT: Lean Improvement Office


OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Health System’s Lean Improvement Office (LIO) is a dynamic team of caregivers who have a passion for improving the care we deliver. LIO utilizes lean and continuous improvement methodologies and tools to drive outcomes our patients and community deserve. The LIO team engages caregivers and providers in using scientific, evidence-based problem solving to improve the delivery of safe, quality, value-enhanced healthcare services.

POSITION OVERVIEW: The Lean Improvement Office (LIO) Manager will be responsible for leading the continuous development and implementation of the St. Charles Lean Improvement Office (LIO) business model, activities, and strategy for the health system. The LIO manager serves as the subject matter expert for LIO and will collaboratively support the culture change needed for an effective process improvement system by developing, assessing, planning, implementing, and executing on the essential tools and modeling/supporting education for LIO principles. This position directly manages Lean Improvement Facilitators.


Builds expertise and remains current with continuous improvement strategies with specific focus on healthcare and healthcare-related industries.

Collaborates in continuous improvement efforts as a partner with leaders throughout the health system.

Manages the Lean Improvement Facilitators goals, priorities, workplans, timelines and assignments.

Supports the development and deployment of system Lean Improvement principles and spread of learning across St. Charles Health System.

Mentors, develops, recruits, and retains a dynamic, highly qualified, service-oriented team.

Drives significant change and adoption of new LIO processes within St. Charles that will result in the measurable elimination of waste, improved quality, and culture change within St. Charles Health System.

Plans work to be done in concert with identified needs. Develops, maintains, and revises work plans as appropriate to the work. Monitor outcomes. Integrates work with all other system and site initiatives and revises as needed. Anticipates needs of customers and addresses these appropriately.

Responsible for the quality control of individual work, reviewing the work of others as appropriate, and completing performance appraisals for members of assigned team.

Builds and maintains partnerships with management teams. Acts as a consultant to leadership to assist and provide management coaching, leadership development, change management, employee engagement and development.

Supports Director in budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Supports the vision, mission, and values of the organization in all respects.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required: Bachelor’s Degree in Health Administration, Nursing, Public Health/Policy, Business Administration, or a related field.

Preferred: Master’s Degree in Health Administration, Nursing, Public Health/Policy, Business Administration, or a related field.


Required: N/A

Preferred: N/A


Required: Minimum five (5) years demonstrated experience in organization-wide lean transformation as a lean internal coach/consultant with documented success. Minimum one (1) year of leadership experience.

Preferred: Healthcare lean experience.


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.



Ability to travel to all St. Charles Health System worksites and applicable professional meetings, events, conferences, etc.


Demonstrates St. Charles Health System values of Accountability, Caring, Teamwork and Safety in every interaction.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential caregivers.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to work under pressure in a fast-paced environment.

Must be a solid team player who has credibility and integrity and contribute broadly as a subject-matter expert and leader.

Must be able to track a complex network of ongoing projects and teams. This includes being able to demonstrate, at any given time, the various projects ongoing, the status and timeline of each, and the anticipated impact (financial or otherwise).

Must have experience building, developing, and managing teams.

Advanced knowledge of and experience successfully training and implementing a wide range of Lean tools and development coaching.

Advanced knowledge of principles and practices of continuous improvement. Must be able to teach and train others.

Must have had previous responsibility for driving change in environments without mandate or direct supervisory relationship to others.


Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision-making skills.

Excellent organizational and multi-tasking skills.

Mathematical Skills:

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Language Skills:

Read, write, speak, and understand English.


Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.

Basic experience in computer applications necessary to record time, obtain work directions, and complete assigned e-learning lessons.

Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel, and Access), database management, and document preparation.

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

Strong computer knowledge, to include financial spreadsheets. Ability to operate and maintain data on a personal computer.


Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category:

No Risk for Exposure to BBP

Schedule Weekly Hours:


Caregiver Type:



First Shift (United States of America)

Is Exempt Position?


Job Family:


Scheduled Days of the Week:


Shift Start & End Time:

0800 – 1700 (8:00 am – 5:00 pm)

Click Here To Apply

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