Hybrid/Remote – Patient Service Agent – Anne Arundel Dermatology – Linthicum Heights, MD

Overview:

Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we have recently moved into a state-of-the-art office space in Linthicum, Maryland. We need to fill it with your talent! Here are the reasons why you should come work with us:

• Earn an additional 10%-20% in monthly performance bonuses
• Compete for prizes with monthly performance contests
• Earn extra paid days off with strong attendance and reliability
• Monday through Friday shifts available (work-life balance)
• Overtime shifts available throughout the year
• On-site Fitness Center
• REAL CAREER DEVELOPMENT & CAREER PATHING

This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center into cosmetic roles, clinical roles (ex: Medical Assistants), and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences, expanding your skills each month, and managing details efficiently and accurately. Here are the duties and qualifications for this role:

Responsibilities:

• Efficiently handle 80-125 inbound calls each day
• Master internal systems and tools (phone system, customer database, etc.)
• View and manage provider scheduling and communications
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
• Consult with patients to schedule and re-schedule appointments
• Actively listen to patients, using empathy and concern
• Escalate patient situations that require unique attention
• Achieve and surpass individual monthly performance goals

Qualifications:

• Pleasant and clear speaking voice
• Positive attitude that shines through to our patients on the phone
• Attention to detail, specifically professional writing skills
• Follows directions and respects policies and procedures

Licensure/Certifications/Education:

• 1-5 years’ experience within the healthcare industry
• College education (completed degree or relevant coursework)