Concierge Associate – Nashville, TN
***We offer medical/dental, vision and 401k benefits, a fun collaborative environment with a fast-growing, innovative company that is changing the face of healthcare!***
About Luna and the role:
Here at Luna, the Concierge Associate will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.
Luna is the leader in on-demand physical therapy. We enable exceptional, convenient, affordable, and safe care to be delivered via in-person delivery and in-app exercises. Luna’s platform connects our vast network of exceptional physical therapists with patients seeking care where it is most convenient – their home, office, or gym. Luna is currently helping patients recover faster across the United States, and works with health systems and employers nationwide.
What you will do:
- Manage the registering, scheduling, and rescheduling for all new and existing patients
- Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
- Receive, screen, and coordinate telephone calls from healthcare providers
- Place outbound calls and emails to patient leads
You will be a good fit if you have:
- Demonstrate a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
Physical therapy, delivered.™ www.getluna.com
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Call center: 1 year (Preferred)
- Medical Receptionists & Patient Registrars: 1 year (Preferred)
Work Location: One location
Source: Indeed.com
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