Certified Medical Assistant (CMA) – Novant Health Pediatrics Blakeney – Charlotte, NC

Certified Medical Assistant

Job Code Job Description Title FLSA Status
NU1278 Nonexempt

Job Family JobFunction
Physician Services Physician Services

JOB RELATIONSHIPS

Supervises Positions:
No

JOB SUMMARY

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

To coordinate and assist the provider to ensure safe quality/cost effective service and care for the people within the practice population.

QUALIFICATIONS

Education
Education Level Required/Preferred Description
High School or GED Required Graduate of Medical Assistant program required. Certificate must be obtained with six months of hire. Certificates accepted: CMA –
American Associate of Medical Assistants
(AAMA) CCMA – National Healthcareer Assoc
(NHA) RMA – American Medical Technologists
(AMT)

Experience
Years of Experience Required/Preferred Description

Preferred Previous work in a medical setting

Refer to the Life Support Training Policy NH-HR-3096.

Licensure/Certification
Type (ex NP, RN, CMA) Required/Preferred
Current certification as CMA, RMA or CCMA Required
Refer to Life Support Training Policy NH-HR-3096

Required

Additional Skills/Requirements (required)

• Ability to successfully complete generic and department specific skills validation and competency testing.

Additional Skills/Requirements (preferred)

FUNCTIONS

Essential Functions

• Patient Care: Perform and document necessary preliminary exam needs on patient to include: height, weight, pulse, blood pressure, and temperature. Ensure patient chart is complete. Interview patient to identify current medical needs and relevant patient history. Assist with examinations, treatments, special tests and procedures within scope of practice. Administer medication as ordered by the clinician.
• Clinical Lab Duties: Specimen collection and Testing Analysis: Performs venipuncture, skin puncture, and lab procedures with attention to accuracy by checking patient ID and DOB. The team member understands and follows HIPAA guidelines and ensures the confidentiality of patient results. Reporting results: Ensures all test results, in-house and referred, are reported to the clinician by checking a manifest or providing oversight of pending labs. The team member documents or assists in documentation or corrective action needed for Quality assessment, Proficiency Testing and Quality

Control. Documentation: Ensures all routine, daily, monthly, and annual maintenance and QC are performed, documented and kept for the appropriate number of years.

• Immunization Administration: Ability to administer immunization, as ordered, using appropriate site.

Ability to review immunization record and identify potential risk and side effects of immunization (s) ordered.

• Data Collection/Referrals: Code nursing visits, lab requests and procedures for billing. Verify and update patient data. Collect data from patient/family to ensure accuracy in EMR.
• Clerical Duties: Assists with registration, scheduling and check-out as indicated. Greets and welcomes patient. Verifies and corrects patient demographics and updates medical insurance or paymentSources. Collects and enters co-payments. Supports other duties related to front-desk and scheduling. Demonstrates the Novant Health service standards with each patient encounter and

delivers remarkable customer service.

• Patient Education: Reinforce patient education under the direction of the clinician. Identify risk factors and chronic health problems. Report individual data to patient. Reinforces clinician education regarding patient/family self-care management.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Facilitate and/or participate in regular team member meetings. Works within the team to identify areas of improvement and actively participates in the improvement process.
• On-going Competency: Demonstrates continual competence in clinical duties and responsibilities through annual review and completion of UAP agreement with clinician, annual mandatory education

(AME), annual skills assessment, maintenance of basic life support, and other mandatory clinical training as indicated. Complete necessary continuing education as required by registry or certifying body in accordance to policy NH-HR-3095.

• Human Experience: Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers. Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times). Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens.

Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated. Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities. Model our people credo through a passion to care for each other, our patients and our communities.

Non-Essential Functions

• All other duties prescribed by the Unlicensed Assistive Personnel agreement.

All other duties as assigned.

PHYSICAL DEMAND REQUIREMENTS

Occasionally – Activity or condition exists up to 1/3 of the time.
Frequently – Activity or condition exists from 1/3 to 2/3 of the time.
Constantly – Activity or condition exists 2/3 or more of the time.

*Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.

Lifting/Carrying*

1-10 pounds Frequently
11-20 pounds Occasionally
21-30 pounds Never/Rarely
31-40 pounds Never/Rarely
41-50 pounds Never/Rarely
51-100 pounds Never/Rarely

>100 pounds Never/Rarely

Pushing/Pulling*

1-10 pounds of force Frequently
11-20 pounds of force Occasionally
21-30 pounds of force Never/Rarely
31-40 pounds of force Never/Rarely
41-50 pounds of force Never/Rarely
51-100 pounds of force Never/Rarely
>100 pounds of force Never/Rarely

Positioning

Sitting Occasionally
Climbing Never/Rarely
Driving automatic equipment Never/Rarely
Repetitive movements with hands Occasionally
Repetitive movements with feet Never/Rarely
Bending/Stooping Occasionally
Reaching – Arms Extended Occasionally
Reaching – Arms Overhead Occasionally
Standing Frequently
Walking Frequently
Crawling Never/Rarely
Running Never/Rarely
Kneeling Occasionally
Squatting Occasionally

SENSORY REQUIREMENTS

Visual Activity

Near Vision Yes
Far Vision Yes
Peripheral Vision Yes
Color Discrimination Yes
Depth Perception Yes

Hearing Activity

Conversation Yes
Telephone Equipment Yes
Telephone Transcription No

Background Noise Yes

Sensory Discrimination

Hot/Cold Yes
Sharp/Dull Yes

WORK ENVIRONMENT

Vibration No
Radiation No
Magnetic Fields No
Outdoor Conditions No
Fumes Yes
Heights Above 6 Feet No
Risk Electrical Shock Yes
Hazardous Material Yes
Extreme of Heat No
Extreme of Cold No
Heavy Machinery No
Aerosolized Latex Yes
Combative Individuals Yes

Other

May require the use of safety equipment, such as HEPA Yes mask, for infection prevention.
On Call responsibilities as directed. Yes
Ability to travel between campus buildings, remote facilities, Yes and out of town as needed.

BLOODBORNE PATHOGENS EXPOSURE – Select Risk Level
OSHA Category I – Routine/anticipated exposure.

Job Type: Full-time

Pay: $12.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Pediatrics

Schedule:

COVID-19 considerations:
Employer requires employees to be vaccinated or approved for exemption. All patients must comply with mask requirements

Education:

• High school or equivalent (Preferred)

Experience:

• pediatric: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant, RMA, or CCMA (Preferred)

Work Location: One location