Office Coordinator-Community Psych – University of Maryland Medical Center – Baltimore, MD

What You Will Do:

Office Coordinator – Community Psych
Full Time, Day 8:30a-5pm (40hrs p/wk)
Baltimore, MD

Come elevate your skills and experience by working with a world class 800-bed, Magnet designated Academic Medical Center with a comprehensive and technologically advanced surgical suites.

At the University of Maryland Medical Center (UMMC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, work shoulder-to-shoulder to give our patients the care they deserve. We take time to celebrate each other’s contributions and treat each other with respect by valuing each other’s ideas and opinions. Ultimately, we support each other’s growth. Together, we form a world-class team dedicated to furthering the practice of patient care.

Principal Responsibilities and Tasks

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  Front Desk Registration Greets clients and visitors.
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  Follows EPIC procedures to arrive clients per program process.
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  Informs clinical staff of client’s arrival or directs client to group or class.
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  Monitors activities in the waiting area.
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  Check out clients as they leave.
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  Insures that arrived clients are seen, and Front Desk process completed.
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  Identifies those clients as “no show” when applicable.
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  EPIC DutiesCollects accurate demographic information for complete registration.
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  Collects accurate insurance information.
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  Verifies insurance and eligibility information.
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  Scans client insurance cards, driver’s license and any other necessary identification.
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  Schedule, cancels and reschedules appointments.
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  Pre-schedules and Walk-in appointments as per program.
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  Completes MSPQ (Medicare) Questionnaire as appropriate.
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  Assigns a HAR as appropriate.
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  Access Beacon Health Options for authorization information and enter authorization information into system.
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  Responsible for maintaining Work Queues as assigned including Accounts without Charges Work Queue.
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  Acts as receptionist utilizing multi-line phone system responding to internal and external phone calls.
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  Takes complete messages and routes them in a timely manner to the appropriate person.
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  Able to provide accurate information using excellent customer service communication skills.
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  Uses overhead paging when appropriate and makes emergency calls/paging when needed.
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  Timely communicates with billing team to resolve identified problems or issues.
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  Performs routine clerical duties such as photocopying, filing, maintaining various records and logs per Program.
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  Receives and processes Incoming and Outgoing mail as per program.
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  Maintains In/Out Board so that whereabouts of staff is known.
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  Maintains a neat and orderly front desk space.
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  Data entry per program for other tracking purposes and runs reports when appropriate
  Files documents in paper files as per program. Upon discharge, prepares any old paper charts to send to Iron Mountain Process disability requests per program including completing log and sending to HIM.
  
  

Employees at UMMC experience:

• A supportive and collaborative work environment
• The opportunity to work in a specialized care environment at an Academic Medical Center with a nursing centered care model and Magnet Designation;
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  A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
• A highly competitive wage scale: Annual merit increases and a base wage scale that is measured against to market standards.

Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

What You Need to Be Successful:

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.