Physician Information and Interoperability Services Supervisor – Sutter Health – Sacramento, CA

The PIIS Supervisor provides day-to-day oversight of respective team(s), as well as ensuring work productivity benchmarks are being achieved and maintained. The role requires facilitation of services to ensure that the Bay and Valley Area’s physician communities have the necessary support, tools and knowledge to leverage and use Sutter’s clinical information systems, such as the Electronic Health Record (EHR). In addition to management duties, the PIIS Supervisor will participate in goal / objective planning and prioritization of deliverables. At the direction of the PIIS Manager, the Supervisor will provide multi-affiliate support to physicians and clinicians during EHR and other clinical related technology upgrades and enhancement efforts.

The PIIS Supervisor will coach / mentor staff on process analysis, physician workflow, designs and documentation, as it impacts physicians’ use of Sutter’s acute EHR and other clinical information systems. The Supervisor will engage in Area-wide programs / initiatives, in collaboration with the Bay and/or Valley Area’s CHIO, physician informaticists, allied health practitioners and affiliate leaders.Under the guidance of the PIIS Manager, the Supervisor will be responsible for establishing, revising and updating team policies and procedures and disseminating the information within the department and impacted stakeholders.

A critical competency of the Supervisor position is to build trust and develop collaborative working relationships with Bay and/or Valley Area stakeholders, since the position needs to be adept at engaging physicians in direct conversation, gathering feedback, and being supportive during stressful work situations.

Qualifications:

Education Qualifications:

• Bachelor’s Degree, Required
• Master’s Degree, Preferred

Experience Qualifications:

• 3 – 5 years of demonstrated professional experience and growing levels of responsibilities within an organization, preferably though not necessarily within a healthcare delivery organization, required
• 3 – 5 years experience in successfully leading teams and implementing and supporting busniess and/or clinical information systems, that require coordination of resources, and planning/execution of activities, required
• 3 – 5 years of strong problem and issue resolution experience, required
• 3 years of experience in a physician and/or stakeholder relationship with management, preferred
• 3 years of expeirence in team coaching / mentoring, as well as understanding of LEAN principals, preferred
• 1 year of demonstrated knowledge of EHRs, preferable EPIC, preferred
• 1 year of understanding budgets, preferred

Skills and Knowledge Qualifications:

• Ability to manage resources, as well as oversee multiple projects / Work Efforts at the same time
• Ability to take highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes
• Influence others without direct lines of authority
• Broad understanding of integrated systems
• Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. Must be able to work with complexity and uncertainty
• Excellent organizational / interpersonal (written, oral presentation) skills and have the flexibility to adapt to a constantly changing environment. Be able to adapt these skills to effectively communicate complex issues in terms clearly understood by cross-sectional audience
• Must have problem identification, analytical and issue resolution skills, as well as persuasion and negotiation skills
• Strong collaboration, consulting and critical thinking skills
• Must be self motivated, self-directed and independent thinking as well as an effective team player
• Must be familiar with organizational group dynamics and change management concepts and how these can positively transform stakeholder experience
• Knowledgeable of or the ability to rapidly learn regulatory requirements (e.g. HIPAA, Stark, etc.), medical staff organization and department structures and clinical quality management practices
• EHR systems familiarity