As a member of the CMCs leadership team, the Associate Director of Clinical Services Assistants Provides supervision and support of the Medical Assistants, the largest workgroup at CMC. This position helps to supports an interdisciplinary team approach to the delivery of care to patients, families and the community. This position focuses on creating clinically competent, team-based medical assistant clinical practice in the individual clinics. This includes supporting an environment in which collaboration is valued and excellence in clinical care, education, and innovation is promoted and achieved in clinical practice. The Associate Director of Medical Assistants reports to the Chief Nursing Officer (CNO).
Knowledge, Skills and Abilities:
- Knowledge of group dynamics, interpersonal skills, and supervisory techniques
- Knowledge of the techniques and models for clinical service delivery emphasizing professional and para-professional staff
- Skill in leadership, communication, training, change management and team development
- Skill in conflict management/ resolution
- Skill in computer software applications such as word processing, data base, spread sheet, and scheduling
- Skill in systems analysis and systems development
- Ability to deal effectively with persons of diverse educational and cultural backgrounds
- Knowledge of principles and practices of nursing that optimize patient care
- Skill in the direct provision of nursing and nursing support services to patients
TYPICAL PHYSICAL DEMANDS:
May require sitting for long periods of time. Occasional bending, stretching, or lifting. Requires frequent walking and standing for prolonged periods of time. May require lifting and carrying items which weigh up to 50 pounds. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. Requires the ability to work under stressful conditions. Requires the ability to drive to other corporate locations, to fly to out-of-town conferences, and to work evening or weekends as needed
TYPICAL WORKING CONDITIONS:
Clinic and office environment with occasional work performed at other agencies such as schools, housing programs, or outside where exposure to rain, heat, dust, wind, pesticides, pollens, blood borne pathogens, toxic chemicals, and toxic waste may occur. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment
- Bachelors degree in a health-related field (preferred) or Associate Degree in a health related field with 5 years of experience.
- Experience should reflect progressive responsibility in clinical leadership in a community health setting preferred.
- Completion of Medical Assistant education training program from an established institution. National or State MA Certification through CCBMA, AAMA or another accepted accreditation board. Clinical Leadership Experience in a community health setting is preferred.
- Written and verbal communication skills in English
- Valid California Driver’s License, proof of insurance, and personal transportation
- Promotes the mission, vision, and values of the organization.
- Works collaboratively with the CNO in the development of clinical support staff policy and procedures that ensure quality patient care in a team care environment.
- Actively participates in and supports corporate efforts to create an exceptional staff and patient experience.
- Works with the Human Resources and the site managers to recruit, interview, hire, and onboard medical assistant personnel.
- Works with the CNO, the Experience and Learning Manager and the back-office trainers to orient, maintain skills competency checklists, ongoing education, and support of medical assistant personnel.
- Promotes ongoing communication, on site observation, and mentoring of medical assistant personnel through the system
- Integrates clinical best practices into clinical care processes in collaboration with the CNO, CMO and COO.
- Creation, revision, and implementation of policies and procedures related to clinical practice of Medical Assistants, in line with Pertinent laws and regulations regarding Medical Assistant Scope of Practice (California Code of Regulations, Title 16 and Business and Professions Code Sections 2069-2071)
- Coordinates with the CNO to develop appropriate staffing ratios to provide services at CMC facilities/programs, assists Clinic in maintaining appropriate levels of medical assistant staff to meet the clinical needs of the sites.
- Assures adherence within the medical assistant scope of practice to program expectations, State, Federal, and local licensure or regulatory requirements, and to accreditation standards at all sites
- Participates in the administrative planning team and on other internal or external committees and groups as assigned by the CEO or CNO.
- Works with the clinical sites in applying practices of infection control, communicable disease control and employee health maintenance as identified in protocols, policies, or by external public health entities
- Assists the Director of Quality Improvement and the site level QI Coordinators to provide support, training, and staff development to achieve clinical quality initiatives.
- Works with the back office trainers and Clinic Managers to provide on-site training in the areas of OSHA, Blood Borne Pathogens, Hazardous Materials Exposure, and other safety related issues
- Performs other duties as assigned or required
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