Front Desk/Medical Receptionist Job Description
General Description
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients. If you are dedicated and detail oriented, Shiloh Medical Center (SMC) has a place for you to work with a collaborative, patient centered team that has been recognized as “best of the desert” for the last 4 years.
SMC has been serving the High Desert since 2005 and the team is led by Dr. Charmaine Earle. This is a great opportunity for someone who cares for people and is attentive to detail. You will learn and grow in a positive working environment that provides the tools and training you’ll need to excel in caring for patients.
Essential Job Functions
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying the provider or medical assistant of the patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Medical Assistant Qualifications/Skills
- Excellent interpersonal skills, strong verbal skills, and written communication skills a must.
- Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
- Must be detail-oriented and highly organized.
- Firm grasp on medical practices, administrative processes, and organizational policies.
- Preferred Knowledge with Allscripts and Electronic Medical Records (EMR).
- Knowledge of public health practices, medical terminology, and immunizations.
- Knowledge of patient care and examination procedures.
- Excellent attendance record. Punctuality is a must.
- Must be able to maintain confidentiality at all times.
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Education / Other Requirements
- High school diploma or GED required; University/college degree is a plus.
- Familiarity with phone systems
- Previous experience with Microsoft Office software and Electronic Medical Records (EMR) preferred.
Job Type: Full-time
Pay: From $14.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Medical Receptionist: 2 years (Preferred)
- Medical Assistant: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location:
- One location
Work Remotely:
Work Location: One location
Source: Indeed.com
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