Patient Services Coordinator – Atlantic Vision Partners LLC – Hampton, VA

JOB SUMMARY:

We are a fast-paced ophthalmology practice in Richmond, VA seeking a qualified individual to fill a full-time Patient Services Coordinator position. This position acts as the patient’s first point of contact, welcoming them into the facility and providing a positive patient experience. Primary duties include checking-in and out patients, answering multiple telephone lines, records management and other front desk duties. Ideal candidate will have outstanding telephone, secretarial, communication and computer skills. Must be organized, multi-task oriented, energetic and possess a positive, and professional attitude.

ESSENTIAL FUNCTIONS:

• Answers incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
• Registers patients and verifies patient records are up-to-date and accurate
• Verifies personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancelations
• Organizes and maintains patient charts
• Processes medical record requests
• Collects and processes payments from patients
• Balances cash drawer daily
• Conducts daily reconciliation of cash report and monies collected
• Completes other functions as requested by management

ESSENTIAL SKILLS AND ABILITIES:

• Strong communication and out-going, positive interpersonal skills
• Empathetic personality with attention to patient’s needs
• Strong organizational skills with attention to detail; ability to prioritize tasks
• Ability to work as a team member and uphold organizational standards and values
• Demonstrated computer literacy

REQUIRED COMPETENCIES

• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect

EDUCATION AND EXPERIENCE

• Minimum of high school education or GED.
• One year of office experience, medical or ophthalmology preferred.
• Ability to become quickly proficient on various computer and electronic health record systems, order processing systems, and word processing software.

JOB DETAILS & BENEFITS

• Seeking full-time applicants
• Full-Time employees are eligible for:
• Medical, Dental, and 401(k) through the company
• Generous PTO plans and paid holidays