General Manager-Chevys – FM Restaurants HQ LLC – Miami, FL

X*perience Restaurant G*roup is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious. Is that you? If so, join our family!!

Wait there’s more, XRG offers………

· Competitive salary & Profit for Partners Program (generous bonus structure)

· Career growth opportunities. We love to promote from within! #X*perienceRealG*rowth

· Safety and Compliance Incentive Program

· Professional Development Reimbursement Program (tuition reimbursement)

· FREE FOOD! Monthly Meal Card allowance to use at any of our locations/brands

· Paid vacation

· Comprehensive Benefits; Medical, Dental, Vison, and 401(k)match*

· Company paid Life Insurance

· Pet Insurance, Legal Services and more!

PURPOSE

The General Manager is responsible for successfully managing all aspects of the venues profit & loss (P&<), driving the marketing and sales functions as well as the day-to-day operations of the business. The General Manager will be fully responsible for effectively planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results.
DUTIES & RESPONSIBILITIES

Coach, develop, and lead by example
Create an environment of trust and mutual respect
Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations
Develop the annual budget and closely manage the venue???s P&<
Develop and implement standard operating procedures, policies, and procedures to be followed by the management team
Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service
Evaluate outside partner, contractor, and vendor relationships on a frequent basis
Ensure timely and accurate completion of all period-end financial statements and reports
Manage staffing levels and controllable costs ensuring they are inline with budget
Complete or verify completion of nightly logs and manager reports
Monitor and enforce inventory controls
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements follow applicable state and federal laws
Participate in community events
Actively participate in marketing and advertising activities to ensure consistency with product line strategy
Ensures that private events, catering, and banquets are successfully executed
Adhere to company???s cash handling procedures
Ensure that all equipment is kept clean and in excellent working condition
Ensure that all products are received
Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
Recognize and cultivate regular guests and repeat business
Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude
Possess complete understanding of the employee handbook and adhere to the regulations contained within it
Ensure compliance with all safety and health department procedures and all state and federal liquor laws
Ensure compliance with company safety and sanitation standards
Ensure staff is properly equipped with the tools to complete their tasks
Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

High School Diploma or equivalent required
Bachelor???s Degree preferred
Proof of eligibility to work in the United States
Valid Driver???s License
21+ years of age
Possession of or the ability to possess all state required work cards
Three (3) to five (5) years related experience
Proficient in Windows MS Office, Open Table, Outlook
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Experience with POS systems and back office reporting systems
Familiarity with beer and spirits
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Full service restaurant operations
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

Small to medium office or shared work space
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
Fast paced, high volume, full service restaurant. We are a very ???hands on company???
Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Ability to walk long periods of time
Ability to stand for long periods of time
Ability to use hands to handle, control, or feel objects, tools, or controls.
Ability to repeat the same movements for long periods of time
Ability to understand the speech of another person
Ability to speak clearly so listeners can understand
Ability to push and lift up to 50 lbs
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLIAMER
This job description is a summary of duties, which you as a General Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list, but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Location: NW 12th St, Miami, FL, USA

Job Type: Full-time

Schedule: