Order Entry/Implementation Coordinator – Katalyst Healthcares & Life Sciences – New York, NY

Job Description :

  • Service Management/Oversight – perform the following functions and report performance as defined in the Deliverables section
  • Act as client advocate to assist with accelerating service issue resolution by engagement of appropriate client and/or Verizon resources.
  • Act as client advocate to accelerate billing/accounts payable issue resolution by engagement of appropriate client and/or Verizon resources.
  • Financial Management – oversee the identification and resolution of issues negatively affecting the financial health of the Client/Verizon relationship, such as revenue trends, contractual commitments, accounts payable, etc.
  • SLA Performance Management – strive to adhere to SLAs identified in the contract. Identify SLAs not being met and liaise with involved departments to ideally provide corrective action based on trends.
  • Identification and corrective trends would be represented in a Service Improvement Plan.
  • Develop, execute and maintain the Continual Service Improvement Plan for ongoing delivery
  • Complex Service Integration – oversee complex solution assessment, deployment and management to optimize client experience with new services
  • Proactively ensure First Invoice reviews occur for newly established billing IDs to confirm contract rate treatment.
  • Oversee resolution of identified inconsistencies to achieve contract compliance.
  • Service Improvement Initiatives – perform the following functions and report performance as defined in the Deliverables section
  • Identify opportunities for service improvement and risk mitigation across the service continuum, and engage appropriate Client and Verizon resources to execute associated plans.
  • Change Management – Identify and execute improvements in methods, processes and procedures used to institute service and other changes in the overall Client/Verizon relationship.

MUST HAVE SKILLS:

  • Must have good customer speaking/relationship skills and strong knowledge of Excel, and other Microsoft systems

Job Types: Full-time, Contract

Schedule:

  • 8 hour shift

Experience:

  • Microsoft Excel: 1 year (Required)
  • Order Management: 1 year (Required)

Source: Indeed.com
Click Here To Apply

%d bloggers like this: