About Double
Double is a flexible assistant service for busy executives. We help CEOs and their teams save time and focus on what they do best without the cost of hiring, by matching them with a dedicated remote assistant. Double provides the tools and methods to make delegation and task management effortless, so executives and assistants are always in sync. We help our clients with scheduling, travel, inbox management, administrative tasks, and much more.
Double was founded in 2018 by the early Sunrise team (acquired by Microsoft for $100M in 2015). We closed our Series A in September 2021 with top investors like Index Ventures and Daphni, and have built a strong team with employees from the early teams at Asana, Instacart, and Front. We grew 6x in the last year, we are now working with 300+ companies and 100+ executive assistants, and we’re now looking for an experienced Customer Success Manager to ensure the highest level of experience for our customers.
We’re on a mission to help people rethink how they work and live, and focus on what matters to them. Let’s build the future of delegation together!
About the Role
As the Manager of Customer Success, you will lead the team in charge of customer satisfaction, which includes onboarding, support, and all relationships with customers. You will be key in scaling our CS efforts to build our team and achieve our revenue and growth objectives. You will report to the Head of Operations and will manage a team of 2 specialists.
This is a full-time position and fully remote or in our Brooklyn, NY office. Applicants must reside in the U.S.
We’re a dynamic team that values a transparent and innovative work environment. We work hard to support each other in many ways. We value doers, people who are not afraid to break things and experiment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Source: Indeed.com
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