Community Engagement Manager – Aunt Bertha – Columbus, OH

Full Job Description

Our Mission: To connect all people in need and the programs that serve them (with dignity and ease).

Aunt Bertha picks up where Uncle Sam leaves off by making it easy to find and apply for government and charitable social service programs. By organizing the world’s human service program information, we make it easy for people in need and the people who help them to find help in seconds on https://findhelp.org .

We are looking for people who are driven to make the world a drastically better place and want to join our small group of thoughtful, committed citizens because they believe, as Margaret Mead said, “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”

Our employees are aligned around this mission. That’s why it is a requirement of our application process that you include a cover letter detailing how Aunt Bertha’s mission speaks to you.

Please note: If our mission doesn’t strike a chord with you that is OK. But please consider not applying. We are seeking people who come on fire after learning about what we do.

The Community Engagement team is an integral part of fulfilling this mission: this team builds and supports relationships with social care providers and community based organizations (CBOs) by engaging with them on their terms, listening to their needs, and partnering with them to ensure those in need and helping professionals find and connect to their services with dignity and ease.

Key Responsibilities

Lead a high priority customer in developing and executing their community engagement strategy – drive the community engagement portions of the project plan, working collaboratively with Customer Success Manager and sharing best practices of how customers can mobilize community engagement and build CBO relationships in their communities

Report on engagement progress regularly and use data to tell a compelling story.

Establish and grow relationships with a large number of nonprofit and other community organizations across the state of Ohio with the end goal of increasing nonprofit usage of Aunt Bertha tools.

Train community based organizations and customer teams on how to use Aunt Bertha’s suite of tools.

Advocate for the ongoing needs and goals of CBOs internally – gathering feedback and understanding both how to meet them where they are and also how to help get them where they want to go

Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps

Collaborate with the rest of the Community Engagement team to build a thriving department and foster the overall success of Aunt Bertha and the people we serve

Experience You Bring

5-7 years’ experience working in or with non-profits, government programs, and/or healthcare institutions.

Experience with technology and able to learn new technologies quickly; familiar with SaaS application support requirements

Experience with adult learning techniques and best practices; software training experience a plus

Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite

Ability to work with minimal direction to achieve goals and comfort working in ambiguity

Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

Ability to travel to some customer locations

Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups

BS/BA degree or equivalent

Traits and Experiences That Will Help You Thrive

Understand Non-profit and/or Government Programs: You understand the ins and outs of programs for individuals in need, and you have a sense for what the motivations and values are for different direct service providing organizations.

Empathetic, Good Listener: You recognize that our customers and CBOs have a lot on their plates. You are a good listener, and promoting Aunt Bertha platforms is second to understanding how people view and might use the tools in their everyday work. When our product isn’t the right solution, listening will help you understand what’s missing, and will help us make improvements.

Consultative Leader: You’re not afraid to make prescriptive recommendations for the good of the project. You can validate questions or concerns while tactfully suggesting solutions.

Outgoing, Yet Humble: You’re comfortable introducing yourself to strangers, speaking in front of a group who may or may not initially understand why you are there, and keeping your cool when challenges arise in the moment.

Organized for Speed and Quality: You know how to take rough ideas and build them into flexible, fast, learning-focused processes that can be understood across teams. You think about optimizing your own tasks so that you can make space for new ideas

Aunt Bertha is proud to be an Equal Opportunity Employer. We are building a company whose employees understand our users, through their own lived experiences. This means we strive to hire employees that are diverse by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, veteran status and socio-economic upbringing.