We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.
The Patient Onboarding Specialist assists patients and families with engagement in Remote Patient Monitoring. Primary duties include outreach/engagement with the community and patients to engage them into RPM program. The Patient Onboarding Specialist will also schedule home visits to enrolled patients to set up and train patients in using RPM devices that could include: BP monitor, pulse ox, scale, glucometer as well as providing troubleshooting support. Assists with performing routine clerical tasks, and assisting with other related duties.
- Performs full function of device installation, tracking, and device discharge. Including but not limited to ensuring HCA PRiSM training is completed. Conducts day to day outreach to recruit patients into the PRiSM RPM. Actively enrolls patients into the PRiSM portal along with all required information. Educates patients on the RPM process, technology, RPM devices and chronic disease basics. Determines device needs and ensure patient has proper devices. Validates devices prior to distributing to patients. Logs and tracks distribution of devices. Assists patients to respond to the SMS consent, save the PRiSM applet to their home screen, pair monitoring devices as appropriate, send first set of measurements to the portal and confirm with the HCA team receipt of measurements. Understand action plan when measurements outside of expected range. Discharge patients from RPM service and collect device from patient’s home, as per Prospect protocols. Follow CDC cleaning guidelines when collecting device from patient prior to distributing to another patient.
- Accurately documents outreach and engagement with each patient encounter, telephonic and home visits. Assumes responsibility for maintaining a clean and safe environment. Ensures Infection Control procedures and HIPAA compliance.
- Ensures appropriate stock of supplies, as needed. Maintains an appropriate inventory of supplies and ensures that supplies are kept in appropriate storage areas. Provides list of out of stock supplies to appropriate contact. Assists in receiving and following up on supply deliveries.
- Provides excellent customer service and telephone coverage, and completes additional clerical duties as assigned. Responds to patient inquiries related to RPM devices and assist in troubleshooting, making home visits as needed to resolve and delight patient.
- Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making.
Minimum Education: High School Diploma or Equivalent required.
Minimum Experience: Understanding of basic medical terminology. Understanding of teach-back method. Understanding of health and cultural literacy of community. Must be able to read, write and communicate effectively in English. Must demonstrate customer service skills appropriate to the job. Bilingual skills to communicate effectively with patients and families preferred.
Req. Certification/Licensure: AHA Basic Life Support required. Medical Assistant, EMT or other clinical certification preferred.
Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals, benefit eligible positions will receive:
- Company 401K
- Medical, dental, vision insurance
- Paid time-off
- Life insurance
Prospect Medical Systems has a zero-tolerance policy regarding the use of drugs and alcohol. Our Company is committed to maintaining a productive, drug free workplace that keeps employees and patients safe from harm. For this reason, we require applicants to pass a screening for drug use as a condition of employment. This includes: alcohol, marijuana, cocaine, opiates and methamphetamines.
To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.
EEOC is the Law: https://www.eeoc.gov/
Source: Indeed.com
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