Loan Application Processing Team Manager – Mulligan Funding, LLC – San Diego, CA

Mulligan Funding is a leading provider of working capital, helping businesses across the country get access to the funds they need in order to successfully compete, grow and thrive. We are an online small business lender, with a reputation for high-performance and innovation. As a family-owned business, we are extremely people, customer and team focused.
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The Application Processing Team Manager works within the Credit Department and manages a team of Loan Application Processors. The Application Processing team completes the first stage of the underwriting process, which involves researching and validating information about business loan applications to determine if a business is prequalified for a loan. It is a face-paced role with a high volume of daily loan applications. The right candidate for this role will have experience managing teams in fast paced environments, and will continually drive efficiency and operational improvements throughout the pre-underwriting process.
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Key functional areas of responsibility:

Manage a team of 8 Loan Application Processors and an offshore team of data-entry specialists
Manage and monitor KPIs and ensure all team members are hitting KPIs while maintaining high work quality.

Ensure that staffing levels are sufficient for the teams to adhere to SLAs and hit KPI’s while maintaining high quality standards
Provide QA reports to the offshore team on an ongoing basis to highlight recurring issues/errors in the analysts’ work to drive improvements and avoid quality degradation as the team expands
Participate in hiring and recruiting for new application processors, and train all new hires
Oversee several pre-underwriting queues and ensure that no bottlenecks form. The person in this role will be responsible for ensuring that none of the queues are behind at the end of each business day.
Work with the Credit Ops Specialist with any system/technology related issues, enhancements, or feature requests.
Update policies and procedures and ensure that any changes are communicated to all relevant parties.
Manage hours and working shifts for both the in-office team and the offshore team to ensure appropriate staffing for 12 hours of the day.

Qualifications:

Bachelors’ degree from an accredited university, preferably in Business, Management, or related fields
At least 2 years experience managing or leading a team in a high-production environment
Experience setting and managing to KPIs
Experience interviewing, hiring, and training employees
Ability to make complex decisions under pressure in a fast-paced environment
Strong organizational, communication, and time-management skills
Excellent oral and written communication skills

Experience drafting and updating policies and/or procedures. Compliance experience is a plus.

Nice to Haves:

2+ years experience in commercial or mortgage lending

Experience drafting and maintaining policies and procedures.

Compliance experience

To apply, please ensure you send a cover letter to accompany your resume. Applications without a cover letter will not be reviewed.

Benefits:

Flexible schedule with 2 days a week working-from-home
Competitive compensation package
Great Medical, Vision and Dental Benefits
401K with matching contribution
Paid Sick Time, Vacation, and Holidays
Gym membership contribution
Company-sponsored team activities
Be part of a dynamic, growing team in a highly regarded organization
Start-up culture, within an established business with 10 years of experience
An entrepreneurial, fast-paced, highly collaborative and growing environment, with the ability to contribute meaningfully to the success of the enterprise

Applicants for employment for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job Type: Full-time

Pay: $66,500.00 – $83,500.00 per year

Benefits: