Business Systems Analyst – TekWissenGroup – Pittsburgh, PA

Job Description:

Collaborates with business owners/stakeholder to understand business needs, processes project specifications, business case development, cost sheet analysis and data sources. Translates business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications. Analyzes data to determine business problem, trends, or opportunities for process improvements. Responsible for testing, and provides root cause analysis and corrective action plan. Responsible for verification that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production. Accountable for identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects and issues. For smaller projects or initiatives may be accountable for project schedule and resource allocation up to and including matrix staff.

This job supports one or more analytical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses minimal judgement and discretion to assist in collaboration with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also supports identification, documentation, and resolution of risks, defects and issues. May analyze market trends for competitive insight to correlate into business value statements. Begins to build organizational and platform knowledge in one or more disciplines to advance professional track career. Requires basic understanding of end systems impact of changes across multiple systems

ESSENTIAL RESPONSIBILITIES

• Work with more senior team members, customers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned.

EDUCATION
*

• Bachelor’s Degree in Business Administration, Business Management, Information Systems, or related field

*
Substitutions
*

• 6 years of related and progressive experience in lieu of Bachelor’s degree

*
Experience:

• 3-5 years of requirements gathering from customers
• Business Acumen; past customer service experience
• Complete understanding of the Software Development Lifecycle
• Highly organized and with attention to detail and deadlines
• Confidence communicating with developers, testers, and executive stakeholders
• Analytical report writing

Technologies:

• Proficiency with Microsoft Office Suite
• Ticketing System (Service Now, Service Manager, Cherwell, or Equivalent)

Nice to Have’s:
*

• Agile or SAFe
• Project Coordination
• Healthcare or Information Technology background
• Lean or Six Sigma

*
Day to Day:

Our main product is member communications within the Healthcare, Finance, and technical industries. You will work within the technical department that builds the applications and systems which then produce high-volume digital and physical communications. You will meet with customers who have requested our products, spend time documenting their request, and gather more information based on our developers needs. You will be the point of contact for the customer to coordinate timelines, report status, and facilitate deployment of code to our production environment. You must be willing to ask questions, follow existing processes, and communicate clearly and often.
Our team is filled with hardworking experts who are willing to make mistakes and learn how to fix them. It is a very open environment, and all are willing to jump in and help. We’re searching for someone who will jump right in and is very willing to learn.

Job Types: Full-time, Contract

Pay: From $47.00 per hour

Work Location:

• One location

Work Location: One location