MRI Patient Coordinator – Trinity Health – Mishawaka, IN

Employment Type:

Full time

Shift:

Day Shift

Description:

MRI Patient Coordinator – Mishawaka Medical Office Building or Carmichael primary site locations.

About the job:
The MRI Patient Coordinator is responsible to function under the direct and indirect supervision of MRI technologists to provide assistance throughout the entire MRI process to patients and staff. � Works cooperatively with MRI Technologists, Registration, Scheduling, Radiologists, RN, and Radiologists to provide assistance and coordination wherever warranted. � Assists Technologists in coordinating the patient schedule, including add-ons. � Receives patients and assists with obtaining histories and adequately prepping patients for their examination. �Coordinates prior studies and chart notes and assembles information in coherent ways to promote throughput and excellent communication of the department.

What you will do:
1.�� �Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.�
2.�� �Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.�
3.�� �Reviews patient’s charts/requisitions and results from previous procedures, records patients’ medical information and explain the procedure to be performed on the patient using laymen terms, care, courtesy and tact.
4.�� �Review schedules for completeness, appropriateness and familiarize self with details of upcoming scheduled patients. �Follow up to inform necessary staff of unusual circumstances or details of upcoming scheduled patients.
5.�� �Coordinate/call/fax for outside studies and chart notes on advanced scheduled out-patients and in-patients to be present for scheduled scans, as needed.
6.�� �Thoroughly confirm patient appointments prior to scheduled appointment, taking the necessary time to verify all required confirmation information and courteously answer patient inquiries to assure total patient safety and readiness for scanning process.
7.�� �Preview patient schedules to check for valid orders.
8.�� �Carefully monitor patient schedule to ensure smooth patient flow, and open slots filled. �Take initiative to notify patients when running ahead or behind schedule, if scanners go down, or to fill open slots.
9.�� �Assist patients with the registration process and obtain thorough billing information.
10.�� �Obtain Point of Service Payments as identified.
11.�� � Call nurse station for in-patients, prior to arrival, to begin patient history and information pertinent to undergoing MRI process. �This includes pre-screening of non-compatible life support systems, IV pumps, implanted metal, etc. �Prior pre-screening is critical to avoid delays and unnecessary patient transfers if the patient is not a candidate for MRI.
12.�� �Coordinate transportation of in-patients from floor to hospital-based MRI Center through IP/ER/OBS units or hospitals RIS transport scheduling system.
13.�� �Provide patient education of scanning process through verbal communication as appropriate for each patient’s individual needs.
14.�� �Practice the highest patient safety guidelines by thoroughly screening all patients and visitors prior to changing them or allowing them to enter scan room. �Proper screening according to screening criteria and safety guidelines of anyone entering the magnet room is imperative. �Failure to follow the safety guidelines and criteria for anyone being allowed in the scan room, including patient’s family, staff or others, may result in injury/death of an improperly screened individual for which this position could be held responsible/liable. �If pre-screening does not clearly and concisely prove a person’s candidacy to safely enter the MRI room or MR environment, do not allow the individual to proceed into the MR environment or scan room. �Further investigation and research must be conducted with the appropriate individuals if there is any doubt regarding the safety of an individual due to metal implants, foreign bodies or other potential safety consideration, even if this requires cancellation of a scheduled exam. �Follow-up as needed with supervisor, safety officer, radiologist, nurse, referring physician, hospital staff or any other person involved with the patient’s care who may need to be apprised of a schedule change or concern in the patients wellbeing.
15.�� �As needed, escort patients to/from dressing room and scanning room, assist patients onto and off of MRI scan table and assist in the proper positioning process.
16.�� �Assist the technologist in the set up and take down of the coils on the MR table as needed.
17.�� �Assist the technologist and nursing staff as needed.
18.�� �Perform effective processing of producing CD’s of patient’s exams as needed.
19.�� �Efficiently and thoroughly enter patient data in RIS, registering patients and inputting required information. �
20.�� �Take weekly inventory of supplies and re-stock supplies. �Alert staff in charge of ordering of any low supply stock in a timely manner.
21.�� �Report and document equipment maintenance issues in a timely manner to appointed vendor or designated MRI personnel.
22.�� �Follow proper a.m. start up or p.m. shut down procedures of MRI Center when working respective shifts, including properly securing area and building, shutting off appropriate equipment, and assisting performing drug counts and Point of Service collections.
23.�� �Accurately and promptly complete exams performed as needed in RIS or hospital EMR system, notifying a supervisor of any unusual procedures/charges which required modification in the computer.
24.�� �Show care and concern to patients. �Be patient and understanding of all patients, especially those with claustrophobia. �Offer support, encouragement and assurance as needed to try to make the MRI experience as positive and pleasant as possible.
25.�� �Monitors patient condition before, during and after performance of diagnostic procedures, recognizing changes that may require further action up to and including emergency actions, and is able to initiate the appropriate response.
26.�� �Appropriately screens each patient for metal hazard, to reduce potential injury to patient when exposed to high strength magnetic fields. �Monitors the MRI environment to ensure the area is secure and restricted to screened patients and personnel only. �
27.�� �Ensures work areas and equipment are maintained and in a clean, orderly condition, tests equipment and maintains QA log reporting operational and functional instrumentation problems to the appropriate management personnel.
28.�� �Communicates skillfully and tactfully in all situations. �Informs patients concerning delays and in the explanation of the exams in lay terminology. Completes histories for the Radiologist and communicates to referring Physicians concerning the exams.�
29.�� �Assists in transporting patients when necessary. �
30.�� �Identifies appropriate opportunities for innovation, is conscientious with detail with tasks and balances the demands of multiple assignments. Understands priorities and is able to adjust to the volume of work on each shift.
�31.�� �In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. �Make corrections as needed per charge capture policy/practice.
32.�� �In accordance with unit or departmental practice, actively participates in ongoing education and communication regarding revenue management.

33.�� �In accordance with unit or departmental practice, assists with tracking and monitoring or equipment to the unit. �Requests services for maintaining equipment as needed.

34.�� �In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

35.�� �Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
36.�� �Maintains cooperative relationships. �Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.�
37.�� �Performs other duties consistent with the purpose of the job as directed.�

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.