_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._.*Job Category* Customer Success Group.*Job Details*.*HLS Senior Industry Consultant*.*Job Category* Customer Success Group.*Job Details* The Health & Life Sciences Senior Industry Consultant (IC) serves as a trusted advisor to Salesforce customers providing a deep understanding of an industry with a focus on the business drivers/imperatives impacting customers within the HLS segment. They function as the customer partner/business lead for our largest key accounts across Salesforce Professional Services, setting the strategy and alignment across multiple internal and external stakeholders (ie Account Executives, Success Managers, Partners, etc.) in designing solutions that leverage our Products and Professional Services capabilities to deliver measurable business value. This role is truly an opportunity to bring both your HLS expertise and strategic business perspective to drive change and elevate Salesforce’s impact across our customers in the HLS ecosystem. The IC will be expected to lead and orchestrate enterprise-wide service engagements while providing deep industry knowledge. This includes building the cross-functional relationships across Salesforce needed to deliver complex industry solutions. The IC should be a trusted thought leader through the active development of industry materials, white papers, and best practices. They are strong mentors who lead by example and embody the Salesforce values. This role will orchestrate across all stakeholders to provide a strategic business perspective and approach to targeted customers. The IC is the single point of coordination for Professional Services within a customer, deeply invested in the sales and delivery stages..*Responsibilities* + Provide industry subject matter expertise as it relates to Salesforce products and services in order to lead the design and solutioning to address customer needs and ensure value delivery. + Develop and maintain executive level relationships and communication cadences within targeted customer accounts. + Create and author a customer account strategy for Professional Services that is in concert with the larger Salesforce account team and provide quarterly updates to all stakeholders + Function as the focal point for orchestration of Professional Services within a targeted customer account, facilitate services to deliver outcomes and a value-based approach and growth of Salesforce + Provide executive oversight in a billable capacity. + Manage customer escalations, as required, ensuring we bring the right expertise and resources to solve complex customer challenges. + Develop and evangelize Salesforce Professional Service’s industry position, driving visible industry thought leadership by actively producing industry materials each quarter. + Deliver high customer satisfaction by ensuring expected business outcomes are realized through each engagement. + Positively impact customer renewals (when applicable) by aligning customer success with the Professional Services strategy within a customer. + Align with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development, and project staffing. + Work with our Partners to drive a collaborative approach that leverages each parties strengths to deliver successful customer outcomes. + Serve as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in Professional Services..*The ideal candidate will have:* + A successful track record of working effectively in a highly matrixed and fast-growing organization. + A passion and belief in the unique value of professional services in a cloud software company. + The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating customer success with Salesforce. + The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders. + A reputation for thought leadership and expertise in the HLS industry, with over 5 years industry experience..*Preferred Qualifications & Skills:* + 10 – 15 years of applicable experience in professional services is required + 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex transformation projects + Strong written and verbal communication skills, executive level presence and experience in working in a customer advisory role + Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road-mapping, enterprise transformation strategy, and executive-level requirement gathering sessions + Excellent analytical & problem-solving skills + Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue + Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers) + MBA degree or foreign equivalent preferred + Ability to travel; up to 50%.*Leadership Qualities:* + PASSION: Passionate about Customer Success + BEGINNER’S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on + LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel + COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence + STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message + TEAM PLAYER: Proficient at collaboration and working with members of a multi-functional team + URGENCY: Ability to move fast and drive business value and results + OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart + TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability + ADAPTABLE: Excels in high levels of uncertainty and change.*About Salesforce* Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world. _For Colorado-based roles: Minimum annual salary of $143,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _https://www.getsalesforcebenefits.com/_ _*LI-Y_.*Accommodations* If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) ..*Posting Statement* At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org . Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. 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