Ticketing Operations Coordinator – The Museum of Fine Arts, Houston – Houston, TX

Responsibilities:

  • Builds out all admission/ticketing configuration needs in Tessitura, the Museum’s CRM and ticketing solution. Takes into consideration end-user and reporting requirements.
  • Acts as the primary liaison to the Museum’s various stakeholders who create exhibitions, programs, films, and other ticketed experiences. Configures set-up in the ticketing system based on needs of each request.
  • The primary advocate of the ticket and membership buyer, with an eye towards providing a positive purchase experience. Ensures that all processing, handling, and fulfillment processes are functioning smoothly.
  • Determines and advocates for purchase processes, policies, and timelines.
  • Provides support and training, including admissions reporting, to various stakeholders across the Museum, Develops ticketing software best practices and “how to” documents.
  • Troubleshoots on-site and online sales, acts as primary contact with IT department. Supports admission/box office teams on high traffic ticket sales dates.
  • Puts in place a strong web and application testing regimen for all on sales, discounts, promotions and new products. Supports IT with testing related to updates, upgrades, and new initiatives related to the operator and user experience. Implements new procedures and helps with any issues.
  • Manages the inventory of ticketing system hardware, including scanners, tablets/mobile point-of-sales stations and kiosks. Works with Museum’s IT team for maintenance or upgrades. Tracks and places orders for ticket stock and other necessary supplies.
  • Other related duties as assigned.

Skills, Knowledge and Abilities:

  • Technical knowledge of ticketing systems and their applications to the areas of membership, fundraising, and box office operations
  • Excellent verbal and written communication skills and the ability to share knowledge effectively with colleagues and management
  • Demonstrated organizational and time management skills to allow for several tasks and deadlines to be addressed simultaneously
  • Self-starter with the ability to problem-solve, with a great attitude and work ethic
  • Ability to identify knowledge and process gaps and address with recommendations and solutions

Education and Experience:

  • Back-end setup experience with a ticketing platform in the areas of attraction/performance ticketing and membership/subscription. Experience with Tessitura preferred.
  • Bachelor’s degree or comparable experience
  • Museum, cultural organization, public-serving, or ticketed-attraction experience preferred
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.)
  • Basic knowledge in SQL queries and Microsoft SSRS reporting a plus

THE ORGANIZATON
The Museum of Fine Arts Houston functions as an integrated visual arts experience centered in one of the nation’s great cities. Counted amongst North America’s largest museums, MFAH has permanent collections spanning more than 6,000 years of history with an encyclopedic collection of more than 65,000 works of art and a wide range of media from six continents. The main campus encompasses 14 acres in the heart of Houston’s Museum District, with buildings contributed by world-renowned architects housing permanent collections; 450,000 square feet of permanent and temporary exhibition spaces; a variety of horticultural features and visually stunning gardens, fountains and outdoor exhibition areas; restaurants and arts-themed retail shops; school, classrooms, research and lecture hall facilities; archives, libraries and conservation facilities; and administrative offices. During most of the transformative Campus Redevelopment that has been in process since 2012, annual attendance reached a high of 1.25 million despite significant construction.
Houston stands among America’s largest cities by population and area, is diverse racially and ethnically, and is an economic powerhouse with a very strong arts ecosystem that attracts over 7 million visitors alone to the Museum District where MFAH is centered. MFAH employs over 600 staff members funded solely by MFAH. 400 docents support the educational mission, and 1,500 volunteers support a broad range of MFAH activities.
Working Conditions and Physical Demands
Work may be performed in varied and wide-ranging indoor and outdoor environments and conditions. Physical demands will also vary. Work may involve extended sitting and computer use. Evening and weekend work may be required in support of events.
Regular attendance on campus required with intermittent telework options possible.
Work and Culture at the MFAH – Benefits Offered

  • Medical, Vision and Dental Insurance,
  • Life and Long Term Disability Insurance,
  • MFAH Retirement Savings Plan (403b),
  • Flexible Spending Plans,
  • Paid Time Off, Reserve Time Off, Volunteer Time Off, Holiday Pay,
  • Museum Membership and Discounts

The MFAH has extensive COVID mitigation protocols in place to provide for a safe working environment, including:

  • Face coverings required at all times in public settings;
  • Plexiglas partitions for staff members who do not work in offices;
  • Temperature checks for staff at entrances;
  • Onsite COVID testing for staff who work in close contact with colleagues or visitors;
  • Sanitizing stations;

All offers of employment from the MFAH are contingent upon the successful completion of a background check and providing sufficient proof of fully vaccinated status.
Equal Opportunities for All
At the Museum of Fine Arts, Houston we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and to our pledge for workplace diversity, inclusion, and excellence.
Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.
The Museum of Fine Arts, Houston is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: [email protected]

Job Type: Full-time

Work Location: Multiple Locations

Source: Indeed.com
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