Hungry Bear Market, owned by Brown Bear Car Wash is seeking customer service representatives for our convenience store location at 2421 148th NE in Bellevue. Shifts are full-time Monday through Friday 2:00 pm to 10:00 pm. *Starting rate is $18 to $20 per hour *
Here are a few key things you should know about Brown Bear Car Wash:
Active high paced work (You will love our work)
Growth opportunity (We promote from within)
We want you to: Serve our customers in a friendly manner with a big smile.
Be cooperative with your team members and follow our systems.
Like to learn new skills in areas of safety, mechanical and computer.
Maintain a clean appearance according to high standards.
Benefits may include:
Medical/Dental/Vision (ask management for details)
Tuition reimbursement up to $4,000.00.
Car Wash Enterprises, Customer Service Representative
FLSA STATUS: Non-Exempt
REPORTS TO: Site Manager
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or GED preferred.
Experience in retail sales or customer service preferred.
Ability to communicate effectively with customers and coworkers.
Ability to read and follow written instructions and documents, like site procedures, safety manuals, etc.
Ability to freely access all areas of store/site.
Ability to operate and use all equipment necessary to run site, including shut offs for gas pumps or car wash.
Ability to understand and apply basic arithmetical concepts like addition, subtraction, multiplication, division, fractions, and percentages.
Ability to work with minimal direction and supervision under stressful conditions.
Ability to climb ladders.
Ability to report to work regularly and predictably, including irregular hours if needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES (WILL VARY BY SITE COMPLEXITY):
Provide prompt, courteous customer service.
Obtain merchandise requested by customer or receive merchandise selected by customer.
Acknowledge, forward and/or resolve customer questions/complaints.
Ring up all sales on cash register properly and accurately, and handle money and credit/debit card payment for products sold. Wrap or bag merchandise for customers.
Accurately operate the cash register, fuel console, car wash console, and safety shut offs.
Prepare and finalize shift closeout. Remove, secure and record amount of cash in register at end of shift.
Solicit customers for upsell at both c-store and car wash.
Perform inside/outside cleaning duties necessary to maintain site cleanliness and basic upkeep of all equipment at the site.
Inspect site facilities and equipment for safety, cleanliness, and proper working order.
Perform preventative maintenance duties as required.
Receive and verify vendor or supplier deliveries.
Control merchandise, cash shortages, and other expenses.
Stamp, mark and/or price tag merchandise.
Assist in maintaining proper inventory levels and shift audits. May be taught to assist with inventory and/or ordering of merchandise. Set up merchandise and/or advertising displays.
Guide cars into car wash and pre-wash vehicles.
On occasion, may be required to work irregular hours, including unscheduled shifts, overtime and attend job-related meetings. Hours may be weather dependent.
Perform other duties as assigned by the Person in Charge, Assistant Manager or Site Manager.
Must be able to stand and/or walk as needed throughout shift.
Must be able to lift and/or carry up to 30 pounds from ground to overhead when stocking/maintaining merchandise and/or supplies.
Able to lift and/or carry up to 60 pounds from ground to waist level.
Occasionally push and pull hand truck up to a force of 20 pounds.
Able to bend and twist at waist when stocking/maintaining merchandise and/or supplies within c-store.
Safely able to move car wash solution barrels weighing 100+ pounds, with proper equipment.
Able to grasp, reach, and manipulate objects with hands continuously, such as while serving customers, making change, processing credit/debt transactions, etc.
Able to climb a ladder to perform preventative maintenance, retrieve materials and/or place and remove signs.
In the c-store environment, approximately 95% of work performed indoors. However, also endure exposure to cold temperature extremes while performing needed work in store’s walk-in cooler and/or freezer.
Work in conditions with exposure to occasional noise, such as traffic, sirens, car alarms, car wash equipment, emergency, or security alarms.
In the car wash or gasoline kiosk sites, work will be 95% outdoors, with exposure to varying temperatures, and including wet weather while performing duties. Able to reach, bend and twist for entire shift, where wipe down of vehicles is performed. Where wipe down of vehicles is performed, employees will be exposed to noise, requiring hearing protection.
The above statements are intended to describe the general nature and level of work performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position.
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