Chief Health Officer – Swope Health – Kansas City, MO

JOB SUMMARY:

Under the administrative direction of the Swope Health (SH) President, the Chief Health Officer (CHO) is responsible for Swope Health compliance with all clinical medical, dental, and behavioral health policies, directives, rules, regulations, and clinical performance standards of the States of Missouri and Kansas, the federal government, and accrediting bodies, and serves as the organization’s ultimate authority on medical issues. The CHO also provides professional medical services as appropriate, and other related work, as designated by the SH President, including but not limited to Primary Accountabilities.

PRIMARY ACCOUNTABILITIES:

• Initiates and assists in the organization and utilization of the medical staff and reviews the activities of the medical staff in accordance with ethical standards and the overall policies of Swope Health Services. Schedules interdisciplinary meetings with medical support staff to ensure quality patient care.

• Provides the final medical decision on medical issues when disputes arise.

• Formulates policies and objectives for medical programs based on the health needs and epidemiology of the community and communicates these policies to appropriate staff for execution within an integrated team case management approach.

• Provides consultation to the CEO to assess and provide clinical training for department or staff as needed.

• Responsible for developing clinical policies and establishing clinical protocols using a multidisciplinary approach for all services provided—ambulatory, dental, and behavioral health.

• Recommends clinical objectives and participates in the designation of priority objectives for the health center.

• Assists in the development and presentation of the clinical activities budget, including staffing, support plans and equipment needs.

• Assists in the development of the organizational plan for clinical operations.

• Represents SH in various community activities.

• Has oversight of performance and evaluations of clinical providers. Has specific responsibility for evaluating performance of department chiefs.

• Has oversight of credentialing, job descriptions and evaluation standards for all clinical personnel.

• Advises on health information system needs and interprets clinical data.

• Participates in periodic review of practice management functions such as reception, telephone triage, pattern flow, outreach services, missed appointment rates, and referrals.

• Reviews patient satisfaction surveys and has oversight of patient complaint resolution process.

• Manages continuing professional education, in-service training, and orientation of clinical staff.

• Advocates for SHS and serves as the liaison to local and state professional societies as well as to health officials, organizations and health institutions as appropriate.

• Has oversight of the development and supervision, implementation and operation of a quality assurance program as it relates to patient care.

• Is responsible for the quality control of medical care including compliance with Joint Commission Accreditation standards.

• Participates, in concert with Human Resources, in the recruitment and interviewing of medical staff and the assurance of their credentials. Recommends hiring and firing or other disciplinary actions of the medical staff for review and approval of the CEO. Prepares presentations on the health and quality assurance for presentation to the BOD as determined by the CEO and the board.

Operating Standards

• Ensure the SH system delivers all clinical services consistent and compliant with local, state, and federal standards/regulations, accreditation standards, and general best practices.

• Ensure all clinical staff meets appropriate requirements for licensure, and are properly credentialed and trained to perform the serves for which they have been hired.

• Ensure SHS functions within the context and requirements set forth by the Bureau of Primary Health, and the Federally Qualified Health Center (FQHC) status to which SH has been granted.

• Ensure the proper and effective development and implementation of all quality assurance initiatives related to health care delivery at all SH locations.

  Relationship Management

• Establish positive working relationships with area hospitals, clinics, physicians and specialists, regulatory bodies and related organizations. Ensure SH maintains a strong provider network of hospitals, physicians, and ancillary providers able to meet the medical needs of SH patients in all areas served.

• Develop favorable relationships within the local health care community, as well as with third party insurance resources.Minimize conflict, maximize services, and ensure patients treated through SH are done so consistent with the requirements set forth by those through whom they are insured.

  Leadership/Stewardship

• Ensure the SH organization is appropriately staffed with a full complement of clinical staff. Ensure all staff members are properly contracted, qualified, directed, and motivated to provide SHS patients high quality services and care.

• Foster a workplace that results in the development of a high performing team of professionals and staff. Develop and inspire a highly effective team of health care professionals. Insure that all staff are properly coached and directed, and that clearly defined measurements of performance and rewards are utilized to enhance individual and organizational effectiveness.

• Uphold and ensure all SH associates conduct themselves at all times in a manner consistent with the organization’s values, mission, policies, and expectations.

POSITION REQUIREMENTS:

• Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree along with full licensure to practice medicine in the states of Missouri and Kansas. Must be board certified in a primary care specialty; family medicine or general internal medicine preferred
• Additional advanced degree in business, public health, healthcare administration or related field of study preferred.
• Demonstrated success in leading and directing a clinical staff of comparable size and scope.
• Demonstrated success in creating systemic, organizational changes that improve both the business operations as well as quality of care to those served.
• Demonstrated expertise related to trends and issues, laws and regulations associated with the delivery of primary health care services, behavioral health care, within the FQHC and/or related environment.
• Demonstrated success in establishing a wide range of business, political, and professional relationships.
• Demonstrated success in selecting and developing, motivating and directing, high performing teams.

Benefits including generous paid days off, medical/dental/coverage package, 401K, a CME allowance and 8 paid holidays.