We are looking for a team player with good people skills that has a passion to make a difference in our client’s lives. If you are looking for a fun, small office environment where you can make a positive impact in our community, this may be the right place for you! Strong performers have tremendous earning potential and unlimited professional development opportunities.
Job Description
The Schedule Coordinator is a vital member of our Case Management team which works hard to deliver a five-star experience to our clients, caregivers, and referral partners with both an employee-centric AND customer-centric approach. They are responsible for consulting with clients and developing care plans, assigning schedules based on client/caregiver match criteria, and managing our field team of caregivers. This is a relationship-oriented role that requires a high level of compassion, understanding, and support for our amazing caregivers. The ideal candidate is a quick learner with excellent critical thinking and problem-solving skills. From answering phones to being in the field interacting with clients and referral sources, the scope of responsibility is varied, fast-paced, and rewarding. A mix of social services, customer service, operations, finance, sales, recruiting, and human resources are all parts of the Schedule Coordinators’ exciting role!
Key Responsibilities:
- Manage all scheduling activities, including replacement and substitute caregivers
- Support the office manager and other team members with administrative duties
- Select and interact with appropriate caregivers
- Case management responsibilities such as managing care plans, reviewing care instructions, etc
- Manage time punches for all caregivers and ensure proper time keeping habits
- Build and maintain a strong rapport with our caregivers and clients
- Resolve client, family, and caregiver differences
- Follow-up home visits with existing clients
- Participate in multiple projects and strategic areas
Education
- Human services background OR strong desire to help others
- BA/BS related field is a plus
Job Requirements
Essential Skills/Qualities:
- Customer service experience required
- Some experience in sales is ideal
- Office experience in a healthcare, home care, or surgery center setting is preferred but not required
- Capable of working independently and exercising discretion and independent judgment
- Articulate, with strong verbal & written skills and a pleasant phone manner
- Nurturing demeanor (Caring, empathetic, compassionate)
- Ability to pass through a criminal and background record check
- Strong attention to detail and the ability to rapidly shift tasks
- Excellent computer skills, proficient with Microsoft office
- Ability to navigate multiple software platforms
- High level of emotional intelligence
Compensation: $39,000 – $50,000
About Griswold Home Care
As the pioneers of the non-medical home care industry, Griswold Home Care has grown to over 250 franchised & company-owned locations across the US since 1982. We help clients remain comfortable and safe at home by offering quality personal care, companionship, and homemaking services to seniors, hospice patients, and post-discharge patients across the valley. Now is an excellent time to join our growing company!
Source: Indeed.com
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