Receptionist/Account Representative – Immediate Care – Full Time – Wyoming Medical Center – Casper, WY

Dedicated, compassionate, and highly dependable person to welcome patients into the practice. Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner.

Essential Duties and Responsibilities:

• Performs patient interaction/greeting.
• Maintains front reception area.
• Performs patient check-in.
• Performs new patient registration.
• Ensures insurance card input and updating.
• Answers phones.
• Processes postal mail, bin, and outside box.
• Performs shipping and receiving functions.
• Maintains and builds physician calendars.
• Reschedules patients as needed due to physician absences.
• Maintains on-call scheduling.
• Maintains wait list.
• Sends out sympathy cards.
• Performs and demonstrates competency in the Medical Receptionist role.
• Proficiently types on computer.
• Demonstrates exemplary phone communications. Demonstrates exemplary customer service skills with internal and external customers.
• Arranges for accurate, efficient, and orderly registration of clients.
• Maintains par levels of unit office supplies and forms.
• Ensures accurate and comprehensive patient information is collected and entered into the computer system and that all registration forms are completed.
• Acts in the role of preceptor and/or mentor for new employees.
• Facilitates and/or provides training (including orientation) to new employees.
• Demonstrates knowledge of medical terminology.
• Assures that all statements and forms are completed accurately and comprehensively.
• Maintains the cash drawer at the designated amount.
• Is responsible for responding to medical records requests.
• Is responsible for the appropriate release of information from medical records.
• Is responsible for protecting patient confidentiality, answering verbal or written inquiries, updating patient and account information, coordinating requests for medical record information and completing reports as directed.
• Maintains acceptable quantity of appointments scheduled as available.
• Works in cooperation with other employees.
• Attends and participate in team meetings.
• Participates in the Performance Appraisal Process and implement recommendations.
• Assists with special projects as assigned.
• Attends in-services and workshops as required.
• Verifies patient information including address, phone number, and insurance.
• Completes errands and reports as assigned.
• Collects time of service payments and patient payments made in office.
• Posts patient payments.
• Runs reports of payments posted and balances deposits.
• Prepares daily bank deposit.
• Obtains Pre Certifications/Authorizations as assigned
• Performs other duties as assigned.