Water Park Front Desk – DoubleTree Boston North Shore – Danvers, MA

About Us: The DoubleTree by Hilton Hotel Boston North Shore is a conference center and resort located 19 miles north of Boston and offers 363 well-appointed guest rooms and suites, 31,000 sq. ft. of meeting and event space, a full-service restaurant and lounge, and a newly rebranded waterpark. We pride ourselves on the little details that have a big impact for our guests. That’s why our team members strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand – starting with our signature warm DoubleTree cookie welcome. Be a part of something bigger as we bring four diamond service to the Boston suburbs and Create A Rewarding Experience for our guests and our associates. We value U.S. military experience and invite all qualified military candidates to apply. Overview:

Administer the activities and programs to guests offered by the Water Park of New England with a warm and courteous attitude while maintaining a clean, safe, and fun environment.

Responsibilities:

• 
  Provide enthusiastic customer service at the Water Park front desk. This includes and is not limited to: welcoming guests, taking reservations for Water Park amenities and programs, answering phone calls, providing resort information, making room and credit card charges, monitoring bike and golf cart rentals
• Cleaning and maintaining front desk area
• Monitor and address regulations and safety concerns at Water Park of New England
• Required to work holidays, weekend, day and night shifts as needed.

Qualifications:

• High School Diploma or equivalent.
• Applicants should be in excellent physical condition, capable of bending, kneeling, climbing, and lifting of 50lbs.
• Experience working with children and families.
• Must have excellent interpersonal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast paced environment.
• Must be able to work independently and in a fast paced environment.
• Must be able to interact with a wide range of people.
• Extremely customer-service orientated and have multi-tasking
• Be able to execute basic office tasks. Computer proficiency in Microsoft Word, Excel and Outlook.
• Experience working with inclusive programming preferred but not required.

Working Conditions:

The majority of your working hours will be completed in varying temperatures and conditions including high heat.

Benefits:

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.