Scheduler & Registration Specialist-COVID Vaccine – Berkeley Medical Center – Martinsburg, WV

Responsible for

scheduling, cancelling, and rescheduling patients for the COVID-19 Vaccine by

collecting all necessary information. The completion of the responsibilities

listed are handled over the phone in a Call Center environment with high

volume of daily calls. Greet and register general public at the

community vaccine clinic location for vaccination. Responsible for

accurate and timely processing of patient demographics during the vaccine

process. Provides excellent customer services to provide the community a

seamless process for scheduling and receiving the COVID-19 vaccine.

MINIMUM QUALIFICATIONS:
EDUCATION,

CERTIFICATION, AND/OR LICENSURE:
1.

High School diploma or equivalent.

CORE

DUTIES AND RESPONSIBILITIES: The

statements described here are intended to describe the general nature of work

being performed by people assigned to this position. They are not

intended to be constructed as an all-inclusive list of all responsibilities

and duties. Other duties may be assigned.

1.

Schedules, reschedules, and/or cancels

COVID vaccine appointments for patients by telephone.

2.

Collects all necessary patient

information.

3.

Registers and processes information

for the general public for COVID-19 vaccine.

4.

Collects all relevant patient

information and schedules follow-up appointments for second COVID-19 vaccine.

5.

Directs patients where to go within

vaccination clinic upon entering and registering.

PHYSICAL

REQUIREMENTS: The

physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

1.

Ability to sit for

extended periods of time.

2.

Hearing (aid permitted) – Must be able

to function without use of lip reading.

3.

Visual acuity (corrected) – Keen for

both distant and near objects/individuals (i.e. ability to read small print).

WORKING

ENVIRONMENT: The work

environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.

1.

High volume, call

center environment and/or high volume clinic setting. Clinic setting may be

outdoors and subject to seasonal temperature variation in a covered space.

SKILLS

& ABILILTIES:
1.

Basic

computer skills required.

2.

Delivers

excellent customer service.

Date

Reviewed/Revised: April 2021

Source: Indeed.com
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