scheduling, cancelling, and rescheduling patients for the COVID-19 Vaccine by
collecting all necessary information. The completion of the responsibilities
listed are handled over the phone in a Call Center environment with high
volume of daily calls. Greet and register general public at the
community vaccine clinic location for vaccination. Responsible for
accurate and timely processing of patient demographics during the vaccine
process. Provides excellent customer services to provide the community a
seamless process for scheduling and receiving the COVID-19 vaccine.
CERTIFICATION, AND/OR LICENSURE:
High School diploma or equivalent.
DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not
intended to be constructed as an all-inclusive list of all responsibilities
and duties. Other duties may be assigned.
Schedules, reschedules, and/or cancels
COVID vaccine appointments for patients by telephone.
Collects all necessary patient
Registers and processes information
for the general public for COVID-19 vaccine.
Collects all relevant patient
information and schedules follow-up appointments for second COVID-19 vaccine.
Directs patients where to go within
vaccination clinic upon entering and registering.
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Ability to sit for
extended periods of time.
Hearing (aid permitted) – Must be able
to function without use of lip reading.
Visual acuity (corrected) – Keen for
both distant and near objects/individuals (i.e. ability to read small print).
ENVIRONMENT: The work
environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
High volume, call
center environment and/or high volume clinic setting. Clinic setting may be
outdoors and subject to seasonal temperature variation in a covered space.
computer skills required.
excellent customer service.
Reviewed/Revised: April 2021
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