Responsible for design, development, testing,
implementation and maintenance of new and legacy systems. Assists customers in identifying systems
solutions to meet functional needs, streamline, and ensure patient safety and
confidentiality.
MINIMUM
QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.
Bachelors degree in healthcare, computer science, business or
informatics related field OR four (4) years experience working with
business, clinical or administrative applications required.
2.
This position may require additional certification
in support of the responsibilities of the position, which will be provided by
WVUHS Information Technology. Certification completion will be required
within four months of formal certification training completion.
3.
Internal employees must meet all mandatory
competencies in current position in order to qualify for promotion within IT.
PREFERRED
QUALIFICATIONS:
EXPERIENCE:
1.
Business
Applications: Experience using Enterprise Resource Planning (ERP) workflows
such as: finance, supply chain, HR/payroll. Experience with business operations
workflow in a healthcare environment preferred, such as
admitting/registration, appointment scheduling, billing, insurance
verification, accounts receivable, collections, accounts payable, physician
credentialing, and/or HIM (Medical Records). Experience with financial
statement preparation/analysis, financial systems administration and
accounting workflows.
2.
Clinical
Applications: Experience in an inpatient or outpatient clinical setting
preferred. Experience with patient flow, physician/clinician workflow,
medical terminology, and the medical record, preferably in the clinical area
to be supported by this position, preferred.
3.
Web
Applications: Web Service experience preferred. Experience with IE, XML &
HTML preferred. Experience with Crystal Reports preferred.
4.
Integration/EDI: Knowledge
of HL7 Message Structures, HL7 Events, and other healthcare interfacing
standards preferred. Experience leading or managing projects preferred.
CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1.
System
Analysis: Assists in analyzing system issues and workflows. Assists in
research and data gathering with clients and other team members. Assists in
modification requests as assigned. Assists in Implementing system
modifications as assigned. Engages in expanding knowledge of existing user
workflows. Assists in performing functional and integrated testing for basic
workflows. Assist in applying user security under the guidance of a higher
level analyst. Maintains an understanding of supported applications. Assists
in importing/exporting of data. Assists in using application specific tools
to create reports.
2.
Problem
Identification and Resolution: Assists in resolution of daily problems.
Assists and participates in testing as assigned. Assists in correcting system
errors as assigned.
3.
System
Management: Completes assignments driven by vendor application packages for
upgrades and enhancements. Utilizes various industry resources (journals,
internet, conferences, user groups, etc.) to stay current on vendor offerings
and features/functions that might meet the needs of the customer/organizations.
4.
Project
Coordination: Reviews, identifies and documents any issues, barriers, or
risks and brings them to managements attention. Provides Project/Task
Coordination Services to customers as assigned. Participates in joint
application and/or technical development sessions. Apprises
status, schedule variances, and outstanding issues with team members and
project managers. Manages workload and balances quality of work with
deadlines. Completes proper documentation of work tasks per policy. Assists
in controlling project costs and communicates any project-related expenses
(as assigned). Suggests ways to better accomplish assigned tasks.
Successfully meets deadlines, users expectations and
project goals. Participates in departmental and project teams as requested in
a support role and reports all relevant information and/or notes back to the
rest of the team. Manages expectations and engages management to
review/resolve any potential changes to project scope, expected deliverables,
etc. Participates in post implementation review of projects. Implement
changes while adhering to the change control policy and procedures for the
project in order to deliver a successful solution to the customer.
Communicates to all parties the natures, significance and risk factors of
corresponding projects.
5.
Team
Building: Participates in training and professional development sessions.
Participates in departmental teams. Travels independently to remote sites and
communicates back to the team while working offsite (if assigned). Exhibits
objectivity and openness to the view of others, including patients/families
and customers. Offers assistance and support to co-workers. Contributes to
building positive team spirit and cohesiveness. Balances team and individual
responsibilities. Works proactively and cooperatively in group
problem-solving situations. Encourages peers to seek innovative approaches to
solve problems. Engages peers/ employees in improving the quality of the
work.
6.
Training
& Education: Provides class-room training, one-on-one training, and
end-user remediation for adult learners. Assesses staff readiness and
abilities in the use of applicable systems. Provides end-user systems
support.
7.
This
position may require travel to other West Virginia United Health System
(WVUHS) facilities or affiliated sites to assist with implementations,
training, and/or support
8.
Adheres to
the established policies of the WVUHS as well as the policies of the entity
or entities where the IT team member is assigned to work and/or employed.
9.
Accepts
on-call responsibilities and responds with action, either by phone call or
on-site as defined by Department Policy.
10.
Other
duties may be assigned.
PHYSICAL REQUIREMENTS: The
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
Frequent walking, standing, stooping, kneeling, reaching, pushing,
pulling, lifting, grasping are necessary body movements utilized in
performing duties through the work shift.
2.
Ability to sit for extended periods of time.
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
The work
environment is a standard office environment.
SKILLS AND ABILITIES:
1.
Ability to handle and maintain confidential information.
2.
Ability to work well under high stress conditions.
3.
Ability to work independently or cooperatively as a team member.
4.
Ability to adapt to various workloads and assignments.
5.
Ability to
work with multi-disciplinary groups.
6.
Must have reading and comprehension ability.
7.
Must be able to type.
8.
Possess good oral and written communication skills.
9.
Ability to prioritize tasks.
10.
Ability to
work in a fast paced and rapidly changing environment. Must be flexible.
Date Reviewed/Revised: July 2017
Source: Indeed.com
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