Health Services Specialist – Global HR Research – Birmingham, AL

Better Intelligence. Better Technology. Better Teams.

Global HR Research (GHRR) is one of the more advanced employment screening providers with deep industry expertise and highly intuitive technology coupled with best-in-class service. GHRR is completely transforming the most critical task that every company depends on for success hiring new employees for the better.


To be better by every measure, we hire the best of the best.

From engineering to marketing, sales to support, were some of the most hardworking, honest, and honestly-obsessed-with-client-success people around. Were diverse and dynamic, team-driven and service-obsessed. And we’re always looking for the best and the brightest to help us revolutionize the way employment screening works.

The Health Services Specialist will report to the department Supervisor(s)/Team Lead. They will be responsible for scheduling and documenting of all drug tests/exams, health programs and all additional health screening services ordered by the clients.

Job-specific knowledge will be obtained through training and hands-on experience. The procedures we follow to deliver a complete and compliant report will change occasionally. The Health Services Specialist will be instructed in any new policies or procedures, so that they can anticipate potential issues for clients and provide assistance to clients in adapting to any changes that may affect the clients results or the manner in which they are obtained.

Primary Accountabilities

  • Conducting internet based research to complete occupational health services.
  • Processing results for drug screens, breath alcohol tests, and physical assessment results
  • Organizing assigned work to be completed in priority order, within an assigned time frame.
  • Communicating with vendors such as Laboratories, Clinical Staff, and the Medical Review Officer to obtain needed information to ensure accurate results are reported to Clients.
  • Monitoring pending work levels to ensure timely completion of Client background reports.
  • Maintain Strict Quality Standards.
  • Follow client guidelines in reporting of results.
  • Contributing to the team effort by accomplishing additional related tasks as needed.

Key Competencies

  • Understanding of current web-browsing technology and effective use of internet navigation tools.
  • Ability to process results within standard KPI measurables.
  • Ability to work in team oriented, fast-paced environment.
  • Ability to meet and/or exceed daily quotas.
  • Typing (40-45 WPM)/ 10-key Number Pad skills.
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Data Entry/ Database Navigation skills.
  • Written and Verbal Communication skills.
  • Organization skills for electronic and physical files and documents.
  • Ability to work effectively with standard office equipment (telephone, copier, fax).
  • Maintain Confidentiality/Maintain Professional Discretion.
  • Multi-task between elements such as phone and PC.
  • Ability to work in a fast-paced and high-volume environment.
  • Active listening skills to interpret information accurately.
  • Persistence and assertiveness in obtaining information.
  • Ability to work well independently and in teams.
  • Ability to focus attention on details.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to learn and understand highly specialized and detailed information.

Requirements

  • Individual responsibility and accountability is paramount in every role at GHRR Fulfilling these requirements in a supportive and professional manner in all interactions is expected.
  • Understanding of current web-browsing technology and effective use of internet navigation tools.
  • Ability to work in team oriented, fast-paced environment.
  • Ability to meet and/or exceed daily production quotas.
  • Typing (40-45 WPM)/ 10-key Number Pad skills.
  • Proficient with most Microsoft Office suite (Word, Excel, Outlook).
  • Data Entry/ Database Navigation skills.
  • Written and Verbal Communication skills.
  • Organization skills for electronic and physical files and documents.
  • Ability to work effectively with standard office equipment (telephone, copier, fax).
  • Maintain Confidentiality/Maintain Professional Discretion.
  • Multi-task between elements such as phone and PC.
  • Ability to work in a fast-paced and high-volume environment.
  • Active listening skills to interpret information accurately.
  • Persistence and assertiveness in obtaining information.
  • Ability to work well independently and in teams.
  • Ability to focus attention on details.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to learn and understand highly specialized and detailed information.

Work Environment

Typical level of noise for the work environment for this job: Moderate noises (examples: business office with computers and printers, phones, light traffic)

EQUAL EMPLOYMENT OPPORTUNITY

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment in employment opportunities or practices on the basis of race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

Source: Indeed.com
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