Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist for Phoenix, AZ.
Customer Service Specialist Primary Responsibilities
- Act as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Manage existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Handle all customer requests promptly managing customer orders from placement through shipment and billing.
- Monitor backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Advise management and outside sales of changes in lead time, or production problems that may impact customer service.
- Complete Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Verify price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follow up proactively on quoted projects to assist in securing orders.
Customer Service Specialist Experience
- Customer account management experience preferably in a manufacturing environment
Customer Service Specialist Knowledge, Skills & Abilities
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
Customer Service Specialist Education, Licenses & Certifications
- A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
Total Compensation
- Salary – Starting in the upper $40ks
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
IND3
Job Type: Full-time
Pay: $40,000.00 – $550,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Application Question(s):
- What is your desired annual salary?
Education:
- Bachelor’s (Preferred)
Experience:
- Customer service: 4 years (Preferred)
- Data Entry: 4 years (Preferred)
- ERP systems: 4 years (Preferred)
Work Location:
- One location
Work Remotely:
Source: Indeed.com
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