JOB SUMMARY: Responsible for assisting physician with patient care, clerical and clinical. Convey a positive image of the clinic. Collect, process routine testing, and returning results back to doctor. Provide good customer service on the phone, patients, doctors and other medical staff. Work well under pressure and prioritize. Perform CLIA waived moderate testing. Patient referrals, pulling charts, filing, cleaning/wrapping instruments, stocking rooms, reconcile labs, rooming patients taking vitals and history. Healthy connection referrals/eligibility, collection calls, prior authorizations, checking patients in/out at the front desk collecting pertinent information. Collecting and processing payments, scanning and discharging, answering phones, posting charges, some coding/billing, medical records, blood draws and giving injections.
The LPN and RN provide direct and indirect patient care in the clinic setting. He/she communicates with providers/nurse manager/co-workers as appropriate, about changes in patient’s clinical condition including results of diagnostic evaluation and changes in patient condition or symptomatology. The nurse will be able to respond quickly and accurately to changes in condition or response to treatment, and avail his or herself of all training, skills and ability commonly developed through attainment of licensure in their field. The nurse may also have inventory/ordering responsibilities in addition to clinical responsibilities, and will expected to cross train in additional areas of clinic responsibilities including laboratory rapid assays, reception and radiographic studies.
DUTIES AND RESPONSIBILITIES:
1. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physician with various procedures; charting; relaying instructions to patients; answering calls and providing pertinent information.
2. Proficiency in collecting correct blood samples and other body fluids, ensuring proper patient identification and labeling of samples.
3. Follows hospital policies and procedures for transporting and delivering samples to laboratory. Knowledge of handling laboratory supplies and stocks supplies.
4. Ensure that patients receive appropriate competent and quality clinical care and that customer service meets patient’s expectation.
a. Adherence by staff to all policy and procedures.
b. Provides age appropriate care.
c. Reporting monitoring and management of patient and staff incidents.
d. Monitoring and management of patient and physician satisfaction results.
5. Follows standards precautions using personal protective equipment as required. Knowledge and performance of sterile tech.
6. Proficient in clerical responsibilities including: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately.
7. Performs facility responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
8. May perform special tests such as clotting times, bleeding times, and glucose tolerance tests and report results to other lab personal.
9. Maintains Point of Care documents and performs Quality Control management.
10. Orients and mentors new staff members. Shows good customer service on phone and in person to anyone that enters the facility.
11. Performs miscellaneous tasks that promote smooth operations or other duties as deemed necessary.
LICENSED PRACTICAL NURSE/ REGISTERED NURSE
1. Work under direct supervision of MD, PA-C or NP to provide excellent patient care to all clients that come to Urgent Care.
2. Is able to perform a head-to-toe assessment on all patients and performs reassessments as per policy. This includes: pediatric, geriatric, the general patient population, and EMTALA appropriate medical screening exams.
3. Adequately assesses and reassesses pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management.
4. Revises plan of care as indicated by the patient’s response to treatment.
5. Performs waived testing (point-of-care testing) per clinical laboratory’s and the patient care unit’s policies and procedures as needed when the lab tech is unavailable and performs tests in a timely manner.
6. Is able to interpret results of waived tests accurately, taking appropriate action on waived tests’ results.
7. Performs patient care responsibilities considering needs specific to the standard of care for patient’s age.
8. Is knowledgeable of medications and their correct administration based on age of the patient and their clinical condition.
9. Follows the five medication rights and reduces the potential for medication errors.
10. Formulates a teaching plan based on identified patient learning needs and evaluates effectiveness of learning, family is included in teaching as appropriate.
11. Capably assists providers with procedures and performs services requiring technical and manual skills.
12. Is able to perform treatments and provide services to level of licensure.
13. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families. Functions as a liaison between administration, patients, physicians and other healthcare providers.
14. Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
15. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served. Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.
16. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
17. Consults other departments as appropriate for an interdisciplinary approach to the patient’s needs.
18. Communicates appropriately and clearly to nurse manager, co-workers and physicians.
19. Maintains a good working relationship both within the department and with other departments.
20. Identifies and addresses psychosocial needs of patients and family; communicates with Social Service regarding both in-hospital and post-discharge needs.
21. Acts as a resource for other less experienced nursing staff to include additional staff educational duties as assigned.
22. Completes assigned supervisory duties as directed.
23. Documentation meets current standards and policies.
24. Manages and operates equipment safely and correctly.
25. Coordinates and supervises patient care as necessary by overseeing ancillary staff to ensure excellent care and service.
26. Is flexible, organized and functions under stressful situations.
27. Completes annual education requirements.
28. Maintains regulatory requirements.
29. Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time.
30. Wears identification while on duty, uses computerized punch time system correctly.
31. Completes in-services and returns in a timely fashion.
32. Attends annual review and department in-services, as scheduled.
33. Attends at least 75% of staff meetings annually.
34. Represents the organization in a positive and professional manner.
35. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
36. Complies with all organizational policies regarding ethical business practices.
37. Flexible in scheduling, work weekends and holidays and work overtime when needed.
38. Maintain flexibility in a growing environment and be willing to grow, change and accept new duties as the scope of urgent care changes with the needs of the community and hospital.
CERTIFIED MEDICAL ASSISTANT
Education/Certification: Graduation from an accredited Health Sciences program or higher. Current BLS, PALS/ACLS, Certification. Valid drivers license. Valid CMA certificate/license. Drug screen/breath alcohol certified.
Experience: CMA course, Phlebotomy course and phlebotomy experience.
Equipment/Technology: Basic computer and typing skills. Operate vital sign monitoring devices and manual BP equipment.
Language/Communication: The ability to read and communicate effectively in English. Bilingual is a plus. Must understand medical terminology.
Mathematical Skills: General Math skills.
Mental Capabilities: Can frequently and consistently make sound judgments. Must be organized, multi-tasker, and a critical thinker.
Interpersonal: Good communication skills, and ability to work well with others. Team player and flexible.
Performance: Can work well under pressure and meet multiple and competing deadlines. Good customer service skills. Can recognize and understand the complexity and reflex-testing of laboratory complexity. Carry out necessary duties and responsibilities as described below.
LICENSED PRACTICAL NURSE/REGISTERED NURSE
Education/Certifications: RN degree with BLS certification and to obtain both ACLS and PALS certification within 6 months of hire. Current, unencumbered LPN Idaho license with associated IV therapy certification and drug administration certification within 60 days of hire, along with BLS/ACLS/PALS certifications as above. The LPN may substitute PEARS instead of PALS.
Experience: 6 months required experience, 2-5 yrs clinical experience preferred.
Equipment/Technology: Basic computer knowledge.
Mathematical Skills: Must be able to accurately calculate drug dosing and drip rates for IV therapy.
Mental Capabilities: Can concentrate for long periods of time in order to complete assigned tasks with a better than average attention span in order to listen, read and remember verbal and written instructions. Can understand input from the supervisor and/or manager concerning errors and instructions.
Interpersonal: Ability to work well with others.
Performance: Must be able to handle conflict issues with both patients and staff.
Source: Indeed.com
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